Multilingual Marketing Customer Support Specialist - Lisbon / On Site

Cross Border Talents; Lyon; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global talent acquisition company is seeking Marketing Customer Support Specialists in Lyon to assist advertisers with digital advertising products. Ideal candidates will have expertise in paid advertising and strong customer service skills. Responsibilities include troubleshooting product issues, managing campaign setup, and ensuring customer satisfaction. The role offers a meal allowance, health insurance from day one, and a welcome bonus paid across the first year, conditional on absenteeism rates.

Prestations

Meal allowance: €7.63 per working day

Health insurance from day 1

Welcome bonus paid in 12 monthly instalments

Qualifications

• Mandatory experience in paid campaign management.
• Hands-on experience in Digital Marketing.
• Experience in a Contact Centre or Advertising Tech service program.

Responsabilités

• Handle end-to-end product troubleshooting via email and chat.
• Assist with campaign setup, optimization, and performance inquiries.
• Collaborate with internal Product Operations and Engineering teams.
• Drive customer satisfaction across the full case lifecycle.

Connaissances

Paid campaign management

Digital Marketing

Excellent communication skills

Customer service skills

Social media knowledge

Formation

Degree in Marketing or related field

Description du poste

We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset, operating in a structured, KPI-driven environment.

Initial phase (12-hour coverage):

Monday–Sunday | 07:00–19:00

Two shifts:

07:00–16:00

10:00–19:00

Later phase (to be confirmed by the client):

24/7 operation, Monday–Sunday

Rotative shifts

2 rotative days off

Key Responsibilities

Handle end-to-end product troubleshooting via email and chat

Assist with campaign setup, optimization, and performance inquiries

Collaborate with internal Product Operations and Engineering teams

Drive customer satisfaction across the full case lifecycle

Ensure adherence to SLAs, productivity targets, and quality KPIs

• Proactively identify initiatives to improve service quality and user experience
• Educate advertisers on product features and common issue types in partnership with internal specialists

What We're Looking For

Mandatory experience in paid campaign management

Degree in Marketing or a related field

Hands‑on experience in Digital Marketing

Experience in a Contact Centre or Advertising Tech service program

• Strong knowledge of social media platforms and digital advertising fundamentals

Excellent communication and customer service skills

Ability to work independently and as part of a team

Meal allowance: €7.63 per working day

• Health insurance: from day 1 (employee contribution applies; free after 6 months)

Welcome bonus: paid in 12 monthly instalments during the first year

Conditional on maintaining <6% unjustified absenteeism