Manager Standard Delivery & Onboarding Operations [Climate / Carbon Tech]

Greenly; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A prominent carbon management firm in Paris is seeking a Manager for Standard Delivery to lead teams ensuring smooth onboarding and reliable delivery of carbon assessments. The ideal candidate will have strong people leadership skills, experience in delivery operations, and a keen understanding of customer needs. This role involves collaborating closely with Product teams to enhance processes and increase efficiency. Candidates should be fluent in both English and French and show a genuine interest in climate topics.

Prestations

Beautiful offices in Paris

Flexible remote work options

Private medical insurance 100% covered

50% Navigo reimbursement for public transport

Sustainable lunch vouchers

Partial coverage of Gymlib subscription

Qualifications

• Strong experience in delivery, consulting, onboarding, or project operations.
• Excellent people leadership, team facilitation, and coaching abilities.
• Comfortable with carbon accounting topics.

Responsabilités

• Lead onboarding and standard GHG delivery teams.
• Maintain a reliable, predictable delivery engine.
• Collaborate closely with Product for automation.

Connaissances

Delivery expertise

People leadership

Operational skills

Customer excellence

Collaboration with Product

Fluency in English

Fluency in French

Description du poste

🌱 About us

Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management.

Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts. 💚

More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life‑cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are now a team of 200+ people from 40+ nationalities, based in Paris, London, Barcelona, and New York. 🌎

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management.

🌱 Our Values

• Ambition for climate: Minimize GHG emissions, maximize climate impact

• Deliver with agility: Work in small increments: fail fast, learn fast, win fast

• Own your opportunities: Achieve outstanding results by showing initiative and accountability

• Feedback paves the way: Succeed as a team by helping others progress

Curious to know more? Check out our Culture Book, blog, and youtube channel 🎥

🌱About the team

You’ll join Greenly’s Delivery organisation — a fast-moving team of Climate Experts and Onboarding Managers who bring carbon accounting to life for thousands of companies. This is where the real action happens: translating methodology into impact, helping clients navigate their climate strategy, and turning complexity into clarity. 🤝

The Standard Delivery perimeter is the engine that powers most of Greenly’s customer journeys. These projects combine structured workflows, product support, and a strong ambition for scale. It’s a space where you’ll balance operational excellence, team energy, and continuous improvement, helping us serve more clients every month while preserving quality, momentum, and motivation. 🚀

🌱About the role

We’re looking for a Manager for Standard Delivery who will lead the teams working on Greenly’s standard deals and the industrialisation of our delivery. This means ensuring smooth onboarding, reliable delivery of carbon assessments, excellent customer experience, strong operational discipline, and the ability to drive processes to serve always more customers without exponentially growing the team.

This role is a blend of people leadership, delivery excellence, and close collaboration with Product to continuously industrialise how we deliver. The ideal profile is a strong all‑rounder: structured, people‑oriented, customer‑oriented, and comfortable with climate and carbon accounting topics. 🌍

Your responsibilities:

• Lead the teams handling onboarding and standard GHG delivery (3 profiles: customer support, onboarding, and climate expects)

• Maintain a reliable, predictable delivery engine with clear processes and high quality: every task must be fully processed and automated as much as possible

• Improve workflows, documentation, tooling, and team rituals for better efficiency

• Collaborate closely with Product to turn recurring delivery work into product features and automation (industrialisation mindset)

• Monitor and improve key metrics: CSAT, NRR, gross margin, time‑to‑value, productivity, capacity

• Create a caring and stable team environment, mindful of workload and well‑being

• Own the Statement of Work: a contractual document outlining all the steps of standard delivery for our customers

• Work effectively with Sales, Delivery, and Product to ensure smooth handovers and delivery consistency across the customer journey

Objectives / Key Metrics:

• Maximise gross margin: leverage the product, automations, and flawless processes to deliver more customers while maintaining costs under control

• Maximise CSAT and Net Retention: ensure industrialisation doesn’t come at the cost of a six stars experience for all customers ⭐️

• Drive the product roadmap to limit the number of hours spent by the delivery team on each task for each customer

Reporting line: COO or Head of Product (to be confirmed)

🌱Skills to succeed

What we’re looking for:

• Strong experience in delivery, consulting, onboarding, or project operations

• Excellent people leadership, team facilitation, and coaching abilities

• Strong operational and organisational skills ✨

• Comfortable with carbon accounting topics (not necessarily a deep expert yet)

• Strong customer excellence reflexes and ability to anticipate client needs

• Able to collaborate with Product teams and think in terms of scale, automation, and industrialisation 💚

• Clear communicator, structured, calm under pressure, and able to bring clarity in busy periods

• Comfortable working with engineering‑minded profiles (analysts, climate experts, technical teams)

• You are fluent in English and French 💬

What success looks like:

• A more productive delivery organisation able to support more clients with the same team size

• Smooth, predictable onboarding and delivery for all standard deals 🤝

• Continuous improvement of processes and documentation

• Strong collaboration with Product to turn manual work into product capabilities

• High customer satisfaction and fewer escalations 🌱

🌱 Perks & benefits

• 📍 Beautiful offices in the heart of Paris (9ᵉ arrondissement)

• 🏠 Flexible remote work options

• ⚒️ Top‑notch tools to help you do your best work

• 🩺 Private medical insurance with Alan (including mental health support), 100% covered

• 🚅 50% Navigo reimbursement for public transport

• 🥗 Sustainable lunch vouchers via Ekip

• 🤸 Partial coverage of your Gymlib subscription

• 🤝 A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people
  

🌱The recruitment process

• First discussion and introduction to the role

• Prepare and present a case study exercise

• Final interviews

• Provide us with 1-2 references to complete the recruitment process

• We welcome you during our onboarding week! 🥳

We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team. 🙏