Luxury Travel Consultant – Customer Experience

Prestige Travel Agency by Mich; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading travel agency is seeking a Luxury Travel Consultant (Remote) to assist clients in planning memorable travel experiences. This role requires exceptional customer service skills and an eye for detail while working from home. You will support clients with bookings, provide essential travel information, and ensure satisfaction. Ideal candidates are organized, passionate about travel, and adept with digital tools. This position offers career development opportunities and industry perks.

Prestations

Travel-related perks and industry discounts

Career development opportunities

Collaborative team culture

Qualifications

• Experience in customer service, ideally in travel or hospitality.
• Ability to manage multiple tasks with attention to detail.
• Passionate about travel and enhancing client experiences.

Responsabilités

• Provide professional customer support through various channels.
• Assist clients with travel bookings and special requests.
• Communicate essential travel information and documentation.
• Monitor bookings for accuracy and follow up on client satisfaction.
• Resolve any client inquiries with a solutions-focused approach.

Connaissances

Strong communication and interpersonal skills

Customer service experience in travel or hospitality

High level of organization and attention to detail

Ability to work independently

Outils

Digital tools and booking platforms

Communication software

Description du poste

Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.