Loyalty Program Operations Lead – Europe

RAFFLES; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading hospitality group in Issy-les-Moulineaux seeks a professional to manage the ALL Accor loyalty program across strategic hotels in Europe. Candidates should have over 3 years of experience in marketing or hospitality, be bilingual in English and French, and possess hotel operational expertise. This role offers remote work flexibility and a focus on achieving operational excellence through training and support for hotels. A unique chance to impact customer loyalty in the hospitality industry awaits you.

Prestations

Remote work options

Access to training and personal development

Health insurance plan

Meal vouchers

Sustainable mobility package

Support for cultural and sports activities

Qualifications

• 3+ years of experience in Marketing, Hospitality, or Customer Experience.
• Bilingual in English and French.
• Hands-on hotel operational experience is a plus.

Responsabilités

• Responsible for ALL Accor loyalty program implementation in strategic hotels.
• Act as the point of contact for hotels regarding the loyalty program in Europe.
• Train hotels on the successful implementation of the loyalty program.
• Monitor program KPIs and implement initiatives for operational excellence.

Connaissances

Marketing experience

Hospitality knowledge

Customer experience

Bilingual in English and French

Description du poste

A leading hospitality group in Issy-les-Moulineaux seeks a professional to manage the ALL Accor loyalty program across strategic hotels in Europe. Candidates should have over 3 years of experience in marketing or hospitality, be bilingual in English and French, and possess hotel operational expertise. This role offers remote work flexibility and a focus on achieving operational excellence through training and support for hotels. A unique chance to impact customer loyalty in the hospitality industry awaits you.