Life Science STEM Education: Customer Success

JoVE; Lille; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading science video solutions provider in Lille is seeking a Customer Success Specialist to support professors in enhancing STEM education. Your role involves proactive outreach, building relationships with key decision-makers, and delivering insightful product presentations. The ideal candidate has a Masters or PhD in a STEM discipline and strong communication skills. This position offers a competitive compensation package and an opportunity to impact STEM teaching worldwide.

Prestations

Competitive compensation package

Impact on STEM teaching

Opportunities for career advancement

Qualifications

• A Masters or PhD Degree in STEM discipline.
• Strong English communication and presentation skills, with ability to influence.
• Experience in academic outreach or other customer-facing roles.

Responsabilités

• Conduct proactive outreach to Professors at subscribing universities.
• Drive JoVE adoption to deepen engagement with professors.
• Build and maintain relationships with Department Heads and Professors.
• Deliver product presentations and webinars to increase JoVE usage.
• Provide ongoing support to maximize JoVE usage.

Connaissances

Strong English communication and presentation skills

Analytical mindset

Customer-facing roles experience

Ability to manage multiple projects

Formation

Masters or PhD Degree in STEM discipline

Description du poste

A leading science video solutions provider in Lille is seeking a Customer Success Specialist to support professors in enhancing STEM education. Your role involves proactive outreach, building relationships with key decision-makers, and delivering insightful product presentations. The ideal candidate has a Masters or PhD in a STEM discipline and strong communication skills. This position offers a competitive compensation package and an opportunity to impact STEM teaching worldwide.