Job Description French Speaking Customer Advisor

Velenosi&Meredith; Toulouse; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer service provider is seeking a French-speaking Customer Advisor to deliver exceptional service across the French-speaking market. Responsibilities include managing inquiries, providing product support, and handling complaints. Ideal candidates are fluent in French and possess strong customer service skills. The position offers competitive pay, bonuses, and a vibrant work environment in sunny Athens, Greece.

Prestations

Competitive monthly salary

Relocation package

Private health insurance

Ongoing training opportunities

Multicultural work environment

Qualifications

• Native-level or fluent French speaker (C1/C2).
• Good command of English (B2 level or higher) for internal communication.
• Previous experience in customer service or technical support is an advantage.

Responsabilités

• Manage incoming customer requests via phone, email, and chat in French.
• Provide accurate information on products and services.
• Handle complaints and ensure fast solutions.

Connaissances

Fluent French

Good command of English

Customer service skills

Problem-solving skills

Communication skills

Description du poste

About the Role

As a French-speaking Customer Advisor, you will be responsible for delivering exceptional customer service to clients across the French-speaking market. You will handle inquiries, resolve issues, and provide product or service support, always ensuring an outstanding customer experience.

Responsibilities

• Manage incoming customer requests via phone, email, and chat in French.
• Provide accurate information on products, services, warranties, and troubleshooting.
• Support customers with technical assistance, usage guidance, and order tracking.
• Handle complaints and ensure fast, effective solutions.
• Escalate complex cases to the appropriate support teams when necessary.
• Maintain accurate records of customer interactions in the system.
• Ensure a positive and professional representation of the brand at all times.

Requirements

• Native-level or fluent French speaker (C1/C2).
• Good command of English (B2 level or higher) for internal communication.
• Strong customer service and problem-solving skills.
• Excellent communication skills (oral and written).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or technical support is an advantage.
• Basic technical knowledge of consumer products is a plus.

What We Offer

• Competitive monthly salary with performance-based bonuses.
• Relocation package (flight to Athens, temporary accommodation, and assistance with permanent housing).
• Private health insurance.
• Ongoing training and career development opportunities.
• Multicultural work environment with international colleagues.
• Opportunity to live and work in sunny Athens.

Join a supportive team, grow your career in Greece, and enjoy a new adventure abroad!

Interested?

Email: [e-mail]

WhatsApp: [phone]