Job Description French Speaking Customer Advisor

Velenosi&Meredith; Rennes; Hybride; EUR 30 000 - 40 000; Plein temps

Résumé du poste

An international customer experience company is looking for a French-speaking Customer Advisor to deliver exceptional service to clients. This role involves managing inquiries and providing product support in a fast-paced environment. Candidates must have fluent French and a good command of English. The position comes with a competitive salary, relocation benefits to Athens, and opportunities for training and career development.

Prestations

Competitive monthly salary

Performance-based bonuses

Relocation package

Private health insurance

Ongoing training and career development

Qualifications

• Fluent French (C1/C2) and good English (B2) required.
• Strong customer service skills and ability to manage multiple tasks.
• Previous customer service or technical support experience is a plus.

Responsabilités

• Manage customer requests via phone, email, and chat in French.
• Provide information on products and services.
• Support customers with technical assistance.

Connaissances

Customer service skills

Technical support skills

Problem-solving skills

Excellent communication skills

Description du poste

Location : Athens Greece (On-site / Hybrid depending on project needs)

Language Requirement : Native / Fluent French Good English (B2 level or above)

Employer : International Customer Experience Company

About the Role

As a French-speaking Customer Advisor you will be responsible for delivering exceptional customer service to clients across the French-speaking market. You will handle inquiries, resolve issues and provide product or service support always ensuring an outstanding customer experience.

Responsibilities

• Manage incoming customer requests via phone, email and chat in French.
• Provide accurate information on products, services, warranties and troubleshooting.
• Support customers with technical assistance, usage guidance and order tracking.
• Handle complaints and ensure fast effective solutions.
• Escalate complex cases to the appropriate support teams when necessary.
• Maintain accurate records of customer interactions in the system.
• Ensure a positive and professional representation of the brand at all times.

Requirements

• Native-level or fluent French speaker (C1 / C2).
• Good command of English (B2 level or higher) for internal communication.
• Strong customer service and problem-solving skills.
• Excellent communication skills (oral and written).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or technical support is an advantage.
• Basic technical knowledge of consumer products is a plus.

What We Offer

• Competitive monthly salary with performance-based bonuses.
• Relocation package (flight to Athens, temporary accommodation and assistance with permanent housing).
• Private health insurance.
• Ongoing training and career development opportunities.
• Multicultural work environment with international colleagues.
• Opportunity to live and work in sunny Athens.

Join a supportive team, grow your career in Greece and enjoy a new adventure abroad!

Employment Type : Full Time

Experience : years

Vacancy : 1