IT Technician

Wiz; Mérignac; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A technology company in Mérignac is seeking an outstanding IT Technician (Help Desk Support) to provide tier 1 support for end users. This position includes diagnosing technical issues, delivering a high-quality IT experience, and collaborating with various stakeholders. Ideal candidates will have over 2 years of experience in end-user support, strong technical skills in macOS and Windows, and a proactive approach to IT service management.

Qualifications

• 2+ years of experience supporting end users both in-person and remotely.
• Significant experience providing software support to Windows and macOS users.
• Strong background in IT support in a startup environment.

Responsabilités

• Provide tier 1 support for all end users both remotely and in person.
• Diagnose and resolve technical issues including those related to macOS and Windows.
• Collaborate with stakeholders to perform routine tasks including onboarding.

Connaissances

Technical issue diagnosis

End user support

Cloud service administration

Networking troubleshooting

Documentation skills

Outils

macOS

Windows

IAM solutions (Okta, Azure AD, etc.)

Description du poste

Summary

We’re looking for an outstanding IT Technician (Help Desk Support) to help spread the Wiz magic. Reporting to the Global IT Manager, you will work as part of the broader IT organization. Being reliable and quick on your feet will be your strongest assets as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe

What you’ll do

• Provide tier 1 support for all end users both remotely and in person
• Provide in-office executives with a white glove IT experience
• Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
• Participate in asset management activities related to both hardware and software
• Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
• Draft and update detailed internal and end user facing documentation related to supported technologies and processes
• Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs
• Stay current on technologies used by the company and all internal changes, and train employees on best practices

What you’ll bring

• 2+ years of experience supporting end users both in-person and remotely
• Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
• Significant experience providing software support to Windows and macOS users
• Past experience providing white glove support for C-Suite and Executives
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
• Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure

Preferred qualifications

• Professional experience with cloud service providers such as AWS, GCP, and Azure
• Demonstrable, strong interest in security and cloud technologies
• Fluency in operating within highly regulated environments

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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