IT Operations Engineer (m/f/d)

Ververica GmbH; À distance; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A dynamic IT solutions provider in Paris seeks an IT Operations Engineer to optimize internal systems and enhance user experiences. In this role, you will support tools like Google Workspace and Slack, ensuring smooth operations and security adherence. You will implement efficiency improvements through automation while working closely with IT Security and shaping the company’s IT foundation. This position allows for remote work or a hybrid schedule at our offices in Munich or Berlin, fostering innovation in a cloud-first environment.

Prestations

Real ownership of IT operations

Modern cloud-first tech stack

Opportunities for experimentation and innovation

Qualifications

• Proven experience in IT operations within a cloud-native environment.
• Strong empathy for internal users, facilitating solutions effectively.
• Knowledge of Zero Trust principles and secure system management.
• Familiarity with Google Workspace's permissions and policies.
• Expertise in configuring and troubleshooting Slack workspaces.
• Experience with Jira/Confluence, optimizing workflows effectively.
• Passion for automation using scripting languages like Python/Bash.
• Excellent verbal and written communication skills.
• Ability to innovate and improve IT processes.

Responsabilités

• Manage and maintain internal IT systems for optimal performance.
• Deliver support that enhances employee productivity and experience.
• Collaborate closely with IT Security to ensure system integrity.
• Automate repetitive tasks to improve operational efficiency.
• Contribute to building a robust IT foundation for future growth.

Connaissances

IT Operations in a SaaS-first environment

User support and problem-solving

Zero Trust security practices

Google Workspace management

Slack workspace configuration

Jira and Confluence administration

Automation skills

Clear communication

Outcome-oriented thinking

Trust and initiative

Outils

Google Workspace

Slack

Atlassian

Zapier

MDM solutions

Description du poste

As an IT Operations Engineer (m/f/d) at Ververica, you will be at the center of how our people work every day. You’ll own the systems, tools, and workflows that power our internal operations - from Google Workspace to Slack to Atlassian and beyond.

Your mission is simple: enable every employee to work securely, efficiently, and confidently, by delivering exceptional support, running reliable systems, building smart automations, and partnering closely with IT Security to uphold our Zero Trust posture.

You will become the go-to expert for our collaboration tools, our identity lifecycle, our asset management, and the operational backbone that keeps the company running smoothly. When someone says, ‘IT saved my day,’ they’re talking about you.

At Ververica, IT isn’t a ticket factory - it’s a strategic partner. We want someone who loves solving problems, crafting great internal experiences, and building strong foundations for a scaling company.

Requirements

• 🛠 You’ve owned or heavily contributed to IT Operations in a SaaS-first, cloud-native environment.
• 👩💻 You care deeply about internal users, and you enjoy helping people solve real problems — not just closing tickets.
• 🔐 Zero Trust, MDM, and secure-by-default thinking come naturally to you.
• 🌐 Google Workspace is your playground — you understand policies, groups, permissions, and you’re not afraid to optimize.
• 💬 You know Slack inside out: workspace configuration, permission models, app governance, automations, and troubleshooting.
• 📚 You’ve administered Jira and Confluence and have opinions about workflows, permissions, and structure.
• ⚙️ Automation excites you — whether through Zapier or a scripting language (Python/Bash).
• 📝 You communicate clearly and patiently, especially with non-technical colleagues. You listen well, ask great questions, and love enabling others.
• 🎯 You think in terms of outcomes, not tasks: better processes, better security, better employee experience.
• 🚀 You thrive in environments where you’re trusted to figure things out, improve systems, and bring forward new ideas.

Bonus points for

• 📡 Experience building or refining internal IT processes from scratch
• 📁 Hands-on experience with device fleet management and compliance
• ⚙️ Familiarity with SOC2 / ISO 27001 environments
• 🤖 Experience using automation to eliminate repetitive IT workload
• 🛠 Experience designing or maintaining knowledge bases for end users
• 📍 You’re able to jump into our Munich office for on-site support when needed
• 🌍 You have some overlap with EMEA & US working hours, making cross-timezone collaboration easier when required

Benefits

You’ll have real ownership

We’re not looking for someone to follow checklists - we want someone who shapes them. You’ll influence how our internal IT foundation evolves as the company grows.

You’ll work with a modern, cloud-first stack

Google Workspace, Slack, Atlassian, Zapier, MDM - no legacy servers, no outdated systems to babysit.

You’ll improve the daily lives of everyone at Ververica

Your work is felt instantly - when systems are fast, secure, and smooth, everyone benefits.

You’ll partner deeply with IT Security

This role sits at the intersection of usability and protection. You’ll get firsthand exposure to modern security principles and the chance to help implement them at scale.

You’ll get to automate, experiment, and improve

We value doing things the right way, not the fast-and-dirty way. You’ll have space to innovate and build for the long term.

Remote-first by default

Work fully remote, or choose a hybrid setup from our offices in Munich or Berlin, whatever helps you do your best work.