International Operations Specialist

International SOS; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global assistance organization based in France is seeking an experienced individual to provide telephone support and logistical arrangements for travelers. The ideal candidate must be fluent in English and French, possess customer service experience, and thrive in an international environment. This position offers a competitive salary and a dynamic work culture.

Prestations

Transportation Support

Comprehensive health insurance

60% employer-covered meal vouchers

26 days of annual leave

Additional perks like gift vouchers

Qualifications

• Fluent in Italian, Spanish, or Portuguese is a plus.
• Comfortable using IT tools and media.

Responsabilités

• Provide telephone reception and advice for travelers in difficulty.
• Set up logistical aspects of evacuations in collaboration with experts.
• Document interventions on dedicated platforms.
• Monitor financial aspects of assistance cases.
• Collaborate with worldwide assistance centers for logistical arrangements.

Connaissances

Fluency in English

Fluency in French

Customer service experience

Organizational skills

Adaptability

Formation

Minimum of 2 years' higher education

Description du poste

Essential Job Duties and Responsibilities

• Telephone reception, support and advice for travelers and expatriates in difficulty during international travel,
• Setting up the logistical aspects of evacuations and repatriations, in collaboration with medical and safety experts,
• Documentation of interventions on the various dedicated platforms,
• Monitoring the financial and contractual aspects of assistance cases,
• Collaboration with our worldwide assistance centers to organize assistance and / or logistical arrangements,
• On a voluntary basis, occasional back-up missions to our assistance centers in Nouméa, Milan, Madrid and Mauritius.

Conditions

• 35-hour permanent contract
• Working hours between 07 : 30 and 22 : 30, on rotating shifts
• Remuneration : 2250 Euros gross per month
• 13.5 months + statutory supplements

About you

• With a minimum of 2 years' higher education, you are fluent in English and French. Italian, Spanish or Portuguese as a third language would be highly appreciated.
• You have initial experience in customer service and are comfortable using IT tools and media.
• You are organized, rigorous and able to adapt to changing situations,
• You have an appetite for teamwork, a sense of empathy and sensitivity to the needs of others,
• Last but not least, you have a definite attraction for international, multicultural and dynamic environments!

Benefits

• Global Work Environment : Thrive in a matrixed, international, and multicultural workplace that encourages diversity and collaboration.
• Transportation Support : Receive up to 50% reimbursement for public transport.
• Health and Well-being : Enjoy comprehensive health insurance coverage.
• Indulge in meals with a 60% employer-covered meal voucher, valued at 9€
• Generous Time Off : Enjoy 26 days of annual leave per year after 1 year of seniority.
• Additional Perks : Access various other benefits, including gift vouchers, holiday vouchers, culture vouchers, and more, enhancing your overall work experience.