Integration Consultant – Platform Success

Ingram Micro; Courbevoie; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading IT integration company in Courbevoie is seeking a Sr. Global Platform Success Consultant. This role involves leading customer onboarding, driving adoption of integrations, and collaborating with regional teams to enhance customer relationships. The ideal candidate has a strong background in customer success and SaaS integrations, coupled with excellent communication skills. This is a full-time position offering competitive benefits.

Qualifications

• 5+ years of experience in customer success, account management, or solution consulting preferred.
• Skilled communicator for technical and non-technical audiences.
• Dynamic mindset ready to own onboarding journey end-to-end.

Responsabilités

• Lead customer onboarding by delivering demos and guiding installations.
• Drive adoption by tracking customer usage and sharing best practices.
• Collaborate with teams to remove barriers and ensure outcomes.

Connaissances

Sales and solution-selling skills

Collaboration and networking skills

Customer success experience

Understanding of SaaS integrations

Ability to operate independently

Formation

Four-year college degree

Description du poste

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description :

Join us to shape the future of digital integration in the IT Channel.

At Ingram Micro were on a mission to become the worlds leading integration platform for the IT Channel scaling the quantity and quality of digital integration across our global customer ecosystem.

As a Sr. Global Platform Success Consultant youll be part of a high-energy team that has fun while solving big challenges chasing bigger opportunities and building a culture of ownership collaboration and impact. Youll work directly with customers country teams and product leaders to bring our integrations to life turning complex needs into simple scalable solutions that deliver measurable value.

Youll drive XI adoption globally by combining business customer and platform knowledge to identify and prioritize opportunities partner with countries to set and achieve goals and collaborate with Product to ensure our capabilities deliver on strategic objectives.

What Youll Do

Lead customer onboarding : Deliver engaging demos guide installs / configurations and provide structured 30-day hyper-care to ensure rapid adoption.

Drive adoption & value : Share best practices track usage and help customers deepen and expand their XI consumption.

Champion country enablement : Act as the XI advocate in your country / region : host office hours deliver hands‑on training leverage data analytics and partner on account planning to drive value-based outcomes.

Accelerate integration growth : Develop and execute proactive strategies to increase adoption and expansion set goals with country leadership and take decisive actions to achieve results.

Collaborate for impact : Partner with regional leadership Product and technical teams to remove barriers and deliver outcomes bringing the right people in at the right time.

Capture and share insights : Gather feedback success stories and lessons learned to continually improve onboarding and enablement.

What You Bring

A dynamic entrepreneurial mindset ready to own the onboarding journey end-to-end.

Ability to operate independently while taking feedback and direction to refine approach.

Strong sales and solution‑selling skills you thrive on solving problems and helping customers succeed.

Excellent collaboration and networking skills; you know how to connect with the right people to get things done.

Experience in customer success account management or solution consulting (5 years preferred).

Strong understanding of SaaS integrations APIs or B2B commerce workflows (a plus not a must).

Skilled communicator who can tailor conversations for technical and non‑technical audiences.

Four‑year college degree or equivalent combination of education and experience in related field required.

Ability to make significant contributions to processes and systems .

Success Metrics

Number of customers onboarded and actively using integrations.

Depth and breadth of XI consumption per customer.

Improvement in adoption retention and NRR for integrated customers.

Increase in country / regional XI engagement and enablement readiness.

If this sounds like an exciting opportunity and you have what it takes apply and lets connect!

Required Experience :

Contract

Key Skills

• Children Activity
• Change Management
• API
• Front Office Management
• Information Technology Sales
• Airlines

Employment Type :

Full‑Time

Experience :

years

Vacancy :

1