Information Technology Team Lead

Paymentology; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global payment technology company is seeking an IT Team Leader for End User Computing. The role involves overseeing IT support services and endpoint security across the workforce. Responsibilities include guiding L1 and L2 support, implementing security measures, and managing onboarding processes. The ideal candidate has over 5 years of IT support experience, proficiency in tools like JAMF and Microsoft 365, and a Bachelor's degree in a related field. This is a remote position with opportunities for growth in a supportive environment.

Qualifications

• 5+ years of experience in IT support or endpoint administration.
• Proficiency in tools like JAMF and Microsoft 365.
• Strong understanding of ISO27001 security controls.

Responsabilités

• Guide the EUC team in delivering L1 and L2 support.
• Implement endpoint hardening using JAMF and Intune.
• Enforce Microsoft 365 security configurations.

Connaissances

IT support experience

Endpoint compliance management

Secure device environment

Leadership

Process improvement

Formation

Bachelor's degree in Computer Science, IT, or Engineering

Outils

JAMF

Intune

Microsoft 365

Description du poste

At Paymentology were redefining whats possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard Visa cards at scale - across more than 60 countries.

Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.

Were looking for an IT Team Leader End User Computing (EUC) to oversee the delivery of IT support services and endpoint security across Paymentology’s workforce. This role focuses on enforcing technical controls supporting secure device configurations and coordinating a small team that manages onboarding endpoint compliance and office IT operations. The Team Leader ensures consistent and efficient execution of tasks while escalating complex issues to the IT Manager.

If you have experience leading IT support functions managing endpoint compliance and supporting secure device environments this is your opportunity to make a global impact.

What you get to do:

• Guide the EUC team in delivering L1 and L2 support for devices access provisioning and office infrastructure.
• Implement endpoint hardening (macOS Windows) using JAMF Intune and GPOs in line with security policies.
• Enforce Microsoft 365 security configurations including MFA Conditional Access and DLP through existing playbooks.
• Manage office connectivity IT equipment and meeting room infrastructure for regional locations such as London and Riga.
• Coordinate onboarding and offboarding processes to ensure timely provisioning and de-provisioning of access.
• Maintain asset inventory support procurement processes and oversee device returns and vendor engagements.
• Analyze support ticket trends and recommend process or configuration improvements to the IT Manager.

What you can look forward to:

At Paymentology its not just about building great payment technology its about building a company where people feel they belong and their work matters. Youll be part of a diverse global team thats genuinely committed to making a positive impact through what we do. Whether youre working across time zones or getting involved in initiatives that support local communities youll find real purpose in your work - and the freedom to grow in a supportive forward-thinking environment.

Travel

< 5%

Requirements

• 57 years of experience in IT support or endpoint administration with leadership or coordination responsibilities.
• Proficiency in tools such as JAMF Intune Microsoft 365 (Entra ID Defender) and asset management platforms.
• Strong understanding of ISO27001-aligned security controls for endpoint and identity management.
• Ability to coach junior team members and manage operational delivery.
• Familiarity with onboarding/offboarding workflows and office IT management.
• Preferred certifications include CompTIA Security ITIL Foundation and MS-500.

Education and Experience

• Bachelors degree in a relevant field such as Computer Science IT or Engineering is preferred.
• Hands‑on expertise with endpoint security IT operations and office infrastructure support.

Employment Type: Remote