Hotel Operations Manager (mfd) New Opening

Ruby Hotels Internal; Marseille; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A growing hospitality group in Marseille is seeking a dynamic leader to oversee hotel operations and ensure exceptional service quality. The ideal candidate has a background in hospitality and experience in operational leadership roles. You'll foster a positive team environment, manage daily operations, and build a strong team while ensuring compliance with legal standards. The role offers a supportive atmosphere where your personality and ideas matter, alongside attractive staff benefits.

Prestations

Team events

Staff rates

Ruby F&B-Credit

Mobility allowance

Continuous training and innovation opportunities

Qualifications

• Completed professional training in the hotel industry or a degree in hospitality/business.
• Experience in operational leadership within lifestyle hospitality or gastronomy.
• Good knowledge of POS, PMS, and business management systems.

Responsabilités

• Lead team, fostering development through coaching and feedback.
• Ensure effective duty schedules and smooth processes.
• Oversee daily operations and demonstrate exceptional service.
• Live the Ruby Spirit and execute quality standards.
• Support the Hotel Manager in recruiting top talent.
• Handle monthly closings, invoices, and payroll preparations.
• Monitor compliance with legal regulations.
• Respond to guest feedback and find creative solutions.

Connaissances

Leadership

Communication

Problem-solving

Operations Management

Team Building

Customer Service

Fluency in French

Fluency in English

Formation

Degree in Hospitality or Business Administration

Outils

POS Systems

PMS Systems

Business Management Software

Description du poste

At Ruby, your personality and time matter. We believe we groove way better together and keep breaking new ground.

Hey Sunshine! You think traveling is more than just a summer holiday – it's the feeling of being at home anywhere in the world. Your workplace should have personality and soul, where new ideas come to life. If that sounds like you, you’re the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Marseille.

Ruby Lilou is all about contrasts: lavender calm meets bold street art, seaside ease meets punkish rebellion. We’ve blended Provence’s soft colours with a slow lifestyle, yet keep the city’s raw creative edge. With 237 rooms and a spacious rooftop terrace, Ruby Lilou sits at the heart of Marseilles – between the old port, Al Joliette business buzz, and the winding lanes of Le Panier, cultural soul is right on your doorstep.

We are a fast‑growing hospitality group with hotels and workspaces across Europe’s most exciting locations and many projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Responsibilities

• Lead your team on an eye level, fostering professional and personal development through coaching and regular feedback, while creating a positive team atmosphere as a role model.
• Ensure effective duty and holiday schedules and smooth work processes while encouraging out‑of‑the‑box thinking and critically questioning existing processes.
• Take charge of daily operations, roll up your sleeves, actively join briefing sessions, and demonstrate what exceptional service truly means.
• Live the Ruby Spirit and execute our internal styles and quality standards.
• Support the Hotel Manager in recruiting top talent and building a strong team.
• Handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE).
• Ensure everything is in order and monitor compliance with HACCP, occupational safety, fire protection, and other legal regulations.
• Ensure guests feel at home, collect, analyse, and respond to feedback, concerns, or complaints, and find creative and charming solutions.

Qualifications

• Completed professional training in the hotel industry and/or hold a degree in hospitality or business administration.
• Experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy.
• Good knowledge of POS, PMS, and business management.
• Motivating, charismatic leader with authentic, loyal nature: both team lead and team player.
• Warm, welcoming personality with strong communication skills that shine in every interaction.
• Hands‑on mentality to charm guests and match their needs.
• Fluent in French and English.

What’s in it for you

• Bring your style, smile, and ideas – your personality to work. We support tattoos, piercings, or hair colour.
• Team events, staff rates, and travel buddy perks.
• Ruby F&B‑Credit – sip, snack, repeat.
• Mobility allowance and opportunities to boost income through talent scouting, positive reviews, and a bonus agreement.
• Continuous growth through trainings, coaching, mentoring, and innovation – Lean Luxury, paperless, cashless solutions.

Diversity, Equity & Inclusion

We believe that you can love whoever you want, you should decide for yourself whether and which pronouns you would like to be addressed, you can be proud of your heritage and culture, you don’t have to justify your religion or worldview, and you are good just as you are, making our team and Ruby’s diversity unique.

We do not tolerate racism, sexism, heterosexism, antisemitism, or any form of isms.

Contact our People & Culture Team with any questions about this role. We look forward to hearing from you.

Your Ruby People & Culture Team.