Global Top Client Strategy & Relations Director - (M/F/X)

CHANEL; Paris; Sur place; EUR 120 000 - 160 000; Plein temps

Résumé du poste

A leading luxury fashion house based in Paris is looking for a Global Top Client Relations Director. The role involves developing strategies for engaging top clients globally and ensuring their needs are met. Candidates should have 15-20 years of experience in luxury client relations and global strategy. Strong leadership, strategic thinking, and the ability to communicate effectively in both English and French are essential. This position offers opportunities for development in a dynamic and creative environment.

Prestations

Opportunities for development and growth

Creative and dynamic work environment

Commitment to diversity and inclusion

Qualifications

• 15-20 years' experience in luxury client relations.
• Ability to present effectively in both English and French.
• Experience in designing and executing exceptional client experiences.
• Experience managing large teams and budgets.
• Strong leadership skills.

Responsabilités

• Develop and support engagement strategy for valued clients globally.
• Deliver Top client strategy leveraging Client intelligence.
• Foster collaboration across markets for best practices.
• Coordinate exclusive events in partnership with global teams.

Connaissances

Luxury client relations

Strategic thinking

Analytical skills

Creative thinking

Multicultural team leadership

Description du poste

Permanent contract, based in Paris, at the HQ of the Fashion division.

FASHION DIVISION

Fashion is the Brand's original activity. Two Haute Couture collections, six seasonal Ready-to-Wear and accessories collections and two sportswear and lifestyle-inspired capsule collections - Coco Beach and Coco Neige - offer a style that captures the spirit of the times and is part of women's everyday lives. A silhouette in motion and accessories are an essential part of the CHANEL allure and the Brand's timeless codes, immediately identifiable, imagined by Gabrielle Chanel.

At CHANEL Fashion, Creation lies at the heart of our identity – shaped by the vision of our Studio, our timeless codes, and our rich heritage. In a dynamic and competitive environment, we remain dedicated to celebrating what makes CHANEL unique and to cultivating authentic, meaningful relationships with each of our clients.

YOUR IMPACT

As the Global Top Client Relations Director for CHANEL Fashion, you will play a key role in developing and supporting engagement strategy and programs for our most valued clients globally. Based in Paris, you will work closely with Global, Regional, and Local teams to help deliver a consistent and high-quality experience for Top Clients in every market.

Main Responsibilities

Top Client Strategy

• Deliver for the Fashion’s key strategic cycle Top client strategy leveraging Client intelligence, prospective insights and analyses.
• Partner with Global and Regional leaders to identify new opportunities, anticipate market shifts, and position CHANEL at the forefront of Top Client engagement.
• Act as a strategic thought leader, ensuring that all decisions are informed by both Brand ambitions and CHANEL’s singular vision, always keeping Top Clients evolving desires and expectations at the heart of every initiative.

Driving Consistent 360-Engagement Programs

• Working in partnership with Global and Local teams across Image & Events, Client, and Retail, propose and oversee a comprehensive global 360° Top Client engagement strategy, identifying priorities and ensuring these are reflected across collection orchestrations, boutique initiatives, local partnerships, gifting programs, and all other engagement opportunities.
• Foster collaboration across markets to ensure best practices are shared and adapted locally.

Elevating Service Excellence

• Tap into the evolving passions and hidden touchpoints of our Top Clients, anticipating what will inspire and engage them for years to come, and ensuring that every engagement is both forward-thinking, personal, and aligned with CHANEL Fashion vision.
• Work with Top Client teams worldwide to maintain and enhance service standards.

• Create an environment where teams are encouraged to find new ways to improve client service and experience.

Delivering High-Quality Client Experiences

• Coordinate the planning and deliver experiences, including fashion shows and exclusive events, in partnership with global teams.

WHAT YOU WILL BRING

• 15-20 years’ experience in luxury client relations and global strategy, ideally within the Fashion or High-end Hospitality sectors.
• Strategic, analytical and creative thinker with a deep understanding of luxury market dynamics, and proven experience participating in strategic presentations with strong communication skills and the ability to present effectively in both English and French.
• Demonstrated expertise in designing and executing exceptional experiences and events for Top Client Fashion clientele.
• Proven experience managing large teams and budgets, with the ability to allocate resources to maximize impact.
• Strong leadership and cultural agility, with the ability to inspire and unify diverse, multicultural teams across markets.
• Based in Paris with ability to travel internationally when required.

WHAT ENERGIZES YOU & WHAT CHANEL CAN OFFER YOU

• The independence of a creative house that puts people at its heart.
• The dynamism of an environment that cultivates excellence while encouraging personal development for all.
• Opportunities for development, growth and multiple career paths in a company that is attentive to the uniqueness of everyone.

The richness of our teams comes from the uniqueness of everyone. CHANEL values diversity in all its forms and is committed to treating every application fairly.

At your first interview, we will inform you of the stages in the process that will punctuate your recruitment.

CHANEL HOUSE

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a wide range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, perfumes, cosmetics, skincare, jewelry, and watches. CHANEL is also renowned for having acquired many specialist suppliers, factories, and Métiers d'art, eleven of which are based at 19M, between Paris and Aubervilliers. Dedicated to the ultimate in luxury, CHANEL strives to offer exceptional craftsmanship. Historically, the Brand has placed Creation at the heart of its fundamental values.