Global After-Sales Tech Support & Training Lead

Zeekr International; Paris; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

A leading automotive company located in Paris is seeking an After-sales Technical Support & Training Manager to oversee technical support and training within its global network. The candidate will manage complex vehicle issue resolutions and develop training programs to enhance service quality. A bachelor's degree in Automotive Engineering or a related field, along with 5+ years of relevant experience and strong communication skills, is essential. This position offers an exciting opportunity to lead and innovate in the automotive after-sales domain.

Qualifications

• 5+ years of experience in automotive after-sales or technical support.
• Experience with EV / HEV technologies and high-voltage systems preferred.
• Willingness to travel frequently.

Responsabilités

• Lead the technical support team for dealers and distributors.
• Manage critical vehicle issue resolutions and technical information releases.
• Develop and execute global technical training strategies.

Connaissances

Vehicle systems diagnosis

Fault analysis

Service operations

Communication skills

Cross-cultural collaboration

Customer focus

Formation

Bachelor’s degree in Automotive Engineering

Description du poste

A leading automotive company located in Paris is seeking an After-sales Technical Support & Training Manager to oversee technical support and training within its global network. The candidate will manage complex vehicle issue resolutions and develop training programs to enhance service quality. A bachelor's degree in Automotive Engineering or a related field, along with 5+ years of relevant experience and strong communication skills, is essential. This position offers an exciting opportunity to lead and innovate in the automotive after-sales domain.