German Customer Operations Lead – SaaS Energy Platform

Streem Energy; À distance; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A renewable energy SaaS company seeks a Customer Operations Manager to support clients in Germany. This role involves ensuring customer satisfaction, managing stakeholder interactions, and maintaining high data quality. The ideal candidate has experience in SaaS or energy industries, strong analytical skills, and fluency in both English and German. The position offers flexible remote working, a dynamic work environment, and opportunities to grow within the company.

Prestations

Flexible remote working

State-of-the-art tools and equipment

Qualifications

• Experience as an analyst, consultant, or in customer support in SaaS or energy.
• Ability to analyse complex datasets and willingness to learn data collection tools.
• Experience in energy market is a plus.

Responsabilités

• Ensure customer satisfaction through excellent support.
• Manage interactions with stakeholders in Germany.
• Monitor data quality and report feedback for service improvement.
• Advise clients on best practices and opportunities.

Connaissances

Strong analytical and technical skills

Excellent communication skills in English and German

Strong organisational and time management skills

Interest in renewable energy market

Description du poste

A renewable energy SaaS company seeks a Customer Operations Manager to support clients in Germany. This role involves ensuring customer satisfaction, managing stakeholder interactions, and maintaining high data quality. The ideal candidate has experience in SaaS or energy industries, strong analytical skills, and fluency in both English and German. The position offers flexible remote working, a dynamic work environment, and opportunities to grow within the company.