Future position : Onsite IT Support Engineer

NSC Global; Le Plessis-Robinson; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A global IT service provider seeks a Technical Support Specialist in Le Plessis-Robinson, France. The role includes managing desktop infrastructure, providing technical support to clients, and working with various technologies such as Microsoft Intune and SCCM. Candidates should have a degree in Computer Science and 3 to 5 years of experience in technical support. Strong communication and problem-solving skills are essential. This position may require travel to client sites.

Qualifications

• Minimum 3 to 5 years of technical support experience.
• Strong understanding of networking and computer hardware.
• Valid driver's license and willingness to travel.

Responsabilités

• Provide technical support and diagnose issues for clients.
• Install, configure, and maintain hardware and software.
• Train clients on new technologies.

Connaissances

Experience with Microsoft desktop operating systems

Strong analytical skills

Excellent communication skills

Time management skills

Proactive problem-solving

Formation

Bachelor's degree in Computer Science or related field

Certifications in CompTIA A+, Network+

Outils

Microsoft Intune

SCCM

VMWare Horizon

Active Directory

Description du poste

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile / smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer, and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and / or work orders regarding desktop problems.
• Basic experience in supporting networks devices and servers in business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
• Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop / Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and Analytical skills
• Provide technical support to clients on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
• Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel to client sites (preferred).
• Experience with specific industry-related technologies.
• Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
• Bilingual or multilingual skills (country specific local language skills-preferred).
• Technical Experience :

The Tech-bar / OSS support member should have strong technical knowledge and hands–on experience on below technologies :

• Microsoft Client OS (Win 10, 11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management