French Support Facebook | Housing Provided in Portugal

FH Collective Academy; Metz; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading customer service provider is seeking a Customer Support representative to assist French-speaking users of Facebook. This role requires C2 level French and offers a full relocation package to Portugal. Responsibilities include managing customer inquiries via various channels and ensuring a positive user experience. Previous customer service experience is a plus, but not mandatory. The company provides accommodations and additional benefits such as language lessons and health insurance.

Prestations

Company accommodation

Meal allowance

Private Health & Life Insurance

Flight reimbursement

Free Portuguese language lessons

Qualifications

• C2 level French required for customer support.
• B1+ / B2 level English for internal communication.
• Willingness to relocate to Portugal is essential.

Responsabilités

• Manage customer interactions via phone, email, and chat.
• Provide troubleshooting support and user guidance.
• Document cases through internal systems.

Connaissances

C2 level French

B1+ / B2 English

Strong communication skills

Problem-solving skills

Customer focus

Description du poste

Start Date : 2 February

Location : Lisbon, Portugal (On-site)

Imagine starting your day under the Portuguese sun, living in a fully furnished apartment provided by the company (all bills included), while building an international career in customer experience.

With winter approaching across Europe, Portugal’s mild climate offers an ideal setting for professionals seeking stability, development, and a comfortable lifestyle supported by a comprehensive relocation package.

Salary & Benefits

Compensation (40h / week) :

With company accommodation : approx. 1,040.66 gross / month

Without company accommodation : approx. 1,240.67 gross / month

Meal allowance : 154 / month (meal card)

Private Health & Life Insurance from day one

Paid training (weekly compensation after successful completion)

Relocation Package

Fully furnished shared apartment provided by the company for a low price (all utilities included)

Airport pick-up upon arrival

Administrative support (NIF, Social Security, opening a bank account, etc.)

Flight reimbursement after the required period

Additional Advantages

Free Portuguese language lessons

Career development and internal mobility opportunities

Multicultural and modern work environment

Role Overview Customer Support

You will support French‑speaking users of Facebook, handling inquiries with professionalism and care.

Your responsibilities include :

• Managing customer interactions via phone, email, and chat
• Providing accurate information, troubleshooting support, and user guidance
• Documenting cases through internal systems
• Ensuring a positive user experience through clear and empathetic communication

Candidate Requirements

• C2 level French
• B1+ / B2 English for internal communication
• EU citizenship or a valid work permit for Portugal
• Ability and willingness to relocate
• Strong communication, problem‑solving skills, and customer focus
• Previous customer service experience is an advantage (not mandatory)

Ready to Build Your Career in Portugal?

If you are looking for a stable opportunity with full relocation support and the chance to work on the Facebook project, we would be happy to receive your application.