French-Speaking Facebook Support in Lisbon (On-site)

FH Collective Academy; Nancy; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A dedicated customer support company is seeking a Customer Support Representative to assist French-speaking users of Facebook. Responsibilities include managing inquiries via phone and chat, providing troubleshooting support, and ensuring a positive user experience. The role requires C2 level French and problem-solving skills. Candidates will receive a comprehensive relocation package to Portugal, including accommodation and various benefits.

Prestations

Meal allowance

Private health & life insurance

Paid training

Free language lessons

Career development opportunities

Qualifications

• C2 level French.
• B1/B2 English for internal communication.
• EU citizenship or valid work permit for Portugal.
• Strong communication and customer service skills.

Responsabilités

• Support French-speaking users handling inquiries via phone, email, and chat.
• Provide accurate information and troubleshooting support.
• Document cases through internal systems.
• Ensure a positive user experience.

Connaissances

Communication

Problem-solving

Customer focus

Description du poste

A dedicated customer support company is seeking a Customer Support Representative to assist French-speaking users of Facebook. Responsibilities include managing inquiries via phone and chat, providing troubleshooting support, and ensuring a positive user experience. The role requires C2 level French and problem-solving skills. Candidates will receive a comprehensive relocation package to Portugal, including accommodation and various benefits.