French-Speaking CX Specialist — Remote

The Flex; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A rental technology company in France seeks a French-Speaking Customer Experience Specialist to provide excellent service to guests and landlords. Responsibilities include responding to inquiries, guiding reservations, and resolving issues. The ideal candidate is fluent in French and English, with a background in customer service. This role offers competitive compensation and a flexible remote-first work environment.

Prestations

Competitive compensation

Performance-based incentives

Remote-first culture

Qualifications

• Fluency in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
• Excellent communication and interpersonal skills.

Responsabilités

• Respond to guest and landlord inquiries via email, chat, and phone.
• Guide guests through reservation, check-in, and check-out processes.
• Investigate and resolve issues quickly.

Connaissances

Fluency in French and English

Customer service experience

Excellent communication skills

Organizational abilities

Tech-savvy

Problem-solving mindset

Outils

Property Management System (PMS)

CRM tools

Description du poste

A rental technology company in France seeks a French-Speaking Customer Experience Specialist to provide excellent service to guests and landlords. Responsibilities include responding to inquiries, guiding reservations, and resolving issues. The ideal candidate is fluent in French and English, with a background in customer service. This role offers competitive compensation and a flexible remote-first work environment.