Founding Customer Success Manager

DeepIP; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A pioneering technology firm in Paris is seeking a Founding Customer Success Manager to establish relationships with early customers. The role involves onboarding, customer engagement monitoring, and advocating for user needs while collaborating with product teams. Ideal candidates have 2+ years in customer-facing roles within a B2B SaaS environment and possess strong problem-solving and communication skills. This position offers a competitive package in a flexible and innovative company culture.

Prestations

Competitive package

Professional growth opportunities

Flexible work arrangements

Supportive company culture

Qualifications

• Experience in B2B SaaS environment, ideally in LegalTech or AI-driven software.
• Ability to manage complex customer relationships.
• Proactive communicator focused on driving outcomes.

Responsabilités

• Build trust with patent professionals and IP law firms.
• Drive onboarding and training for customers.
• Monitor engagement to address issues proactively.
• Advocate for customer needs with product teams.
• Develop processes for customer success.

Connaissances

Customer onboarding and account management

Problem-solving

Effective communication

Relationship management

Empathy

Formation

2+ years in customer-facing roles

Description du poste

About DeepIP

DeepIP is driving the transformation of Intellectual Property (IP) with AI-powered tools that enhance the efficiency and accuracy of IP professionals. By leveraging advanced AI technology, we help patent agents and attorneys streamline and accelerate the drafting of patent applications.

Our journey is marked by rapid growth, an innovative product roadmap, and a passionate team that thrives on collaboration, learning, and taking ownership. If you’re ready to contribute to building the future of patent law, we invite you to join our mission. ✨

About the Founding Customer Success Manager Opportunity

As our Founding Customer Success Manager, you will play a critical role in shaping the customer journey at DeepIP. You will be responsible for establishing strong relationships with our earliest customers, ensuring they realize maximum value from our AI-driven products, and acting as the bridge between our clients and our product, engineering, and sales teams.

Key Responsibilities in Customer Success and Product Adoption

• Build deep, long‑lasting trust with patent professionals and IP law firms adopting DeepIP’s AI‑powered legal technology.
• Drive onboarding, training, and enablement for new and existing customers to ensure seamless integration and product understanding.
• Monitor customer engagement and proactively address issues to drive retention and satisfaction.
• Act as a voice of the customer and advocate for customers’ needs, collaborating closely with the product and engineering teams to relay insights and enhance user experience.
• Develop scalable processes, resources, and playbooks for customer success that can evolve as the company grows.
• Partner with sales and marketing to identify upsell opportunities and expand account value, supporting business growth.
• Capture, report, and analyze customer feedback to inform product roadmap prioritization.

What We’re Looking For: Experience and Mindset

• 2+ years in a customer‑facing onboarding, account management, or customer success role in a B2B SaaS environment (ideally LegalTech, IP, or AI‑driven software).
• Demonstrated ability to manage complex customer relationships with educated and discerning audiences.
• Proactive, empathetic communicator who thrives on solving problems and driving measurable outcomes for clients.
• Ability to work independently and collaboratively in a fast‑paced, high‑growth startup environment.
• Passion for technology and willingness to become an expert in AI‑powered legal solutions and patent workflows.
• Experience developing processes and documentation from scratch is a plus.

Why Join DeepIP:

• Be a founding member and help build a high‑impact customer success function from the ground up.
• Work at the intersection of AI, law, and innovation—help shape how patent professionals work worldwide.
• Environment that celebrates collaboration, ownership, and rapid learning—your voice and initiative will be valued.
• Competitive package, professional growth opportunities, and the chance to make a direct impact on clients and the broader innovation ecosystem.
• Flexible work arrangements and a supportive, inclusive company culture.

How to apply:

1. Initial Conversation : Learn more about you, DeepIP, and the mutual fit.
2. Team Interview : Meet with leadership team members.
3. Practical Assessment : Demonstrate your customer success approach and strategy.
4. Founders Interview : Discuss company vision, culture, and your career trajectory.

✨ Thrive in a flexible, ambitious environment where your growth is our growth? Join us to transform the future of Intellectual Property with AI. ✨

DeepIP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, gender, sexual orientation, age, color, religion, national origin, protected veteran status, disability, or any other protected class.