Finneran Pavilion Guest Services Supervisor

VILLANOVA UNIVERSITY; Villanova; Sur place; EUR 40 000 - 60 000; Temps partiel

Résumé du poste

A prominent university is seeking a Guest Services Supervisor to enhance the game day experience for fans. This seasonal part-time position requires excellent customer service skills, availability during events, and the ability to manage a team of Guest Services staff. Responsibilities include maintaining game day information and ensuring compliance with university policies. Candidate should have at least 3 years of experience in a similar role and strong communication skills.

Prestations

Holistic benefits package

Generous paid time off

Gym membership

Tuition assistance

Qualifications

• 3+ years of experience in a similar role.
• 18 years of age or older.
• Must be available nights, weekends, and holidays.
• Ability to stand, walk, and climb stairs throughout the event.
• Occasionally lift 10 pounds, unaided.

Responsabilités

• Exceed customer service expectations.
• Understand policies and procedures set by Villanova University Athletics.
• Attend customer service training and maintain knowledge of game day information.
• Enhance game day experience.

Connaissances

Strong verbal and written communication skills

Problem-solving skills

Ability to work well with others

Leadership skills

Positive attitude

Description du poste

Finneran Pavilion Guest Services Supervisor

To view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ's.

Posting Details

Posting Details (Default Section)

• Posting Number: 20250632T
• Position Title: Finneran Pavilion Guest Services Supervisor
• Position Type: Temp/Intern
• Location: Villanova, PA
• Work Schedule: temporary
• Approximate Number of Hours per Week: —
• Department: 730-Athl - The Pavilion

Position Summary

Why work at Villanova?

• Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

As a member of the Villanova University Athletics staff, the Guest Services Staff Supervisor plays a vital role in maximizing the game day experience for Villanova Wildcat basketball fans. This role serves as both a supervisor of Guest Services Event Staff and an active team member, assisting fans and ensuring smooth event operations. The Guest Services Staff Supervisor supports fans in premium clubs, provides game day information, and fosters a welcoming environment. This is a seasonal part-time role that provides support during basketball, football, and select other events.

All duties must be completed in compliance with University and NCAA rules and regulations.

Responsibilities

• Exceed customer service expectations of all Wildcat community members.
• Understand and practice policies and procedures set by Villanova University Athletics.
• Attend customer service team member training and maintain comprehensive knowledge of game day information, rules, and regulations.
• Go above and beyond to enhance game day experience.

Minimum Qualifications

• 3+ years of experience
• 18 years of age or older
• Must be available nights, weekends, and holidays
• Ability to stand, walk, and climb stairs throughout the duration of the event
• Occasionally lift 10 pounds, unaided
• Strong verbal and written communication skills
• Ability to work well with others and provide leadership to a team
• Problem-solving skills with the ability to think quickly and remain calm in high-pressure situations
• Positive attitude toward taking on additional job responsibilities
• Good judgment and decision-making skills
• Authorization to work in the United States

Preferred Qualifications

• Physical Requirements and/or Unusual Work Hours:
• Ability to stand, walk, and climb stairs throughout the duration of the event
• Occasionally lift 10 pounds, unaided

Special Message to Applicants

EEO Statement Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Posting Date: 06/21/2023

Closing Date (11:59pm ET):

Salary Posting Information: $19.50 per hour

Job Classification: non-exempt

Supplemental Questions

Required fields are indicated with an asterisk (*)

• How did you first hear of this employment opportunity?
  • Indeed.com
  • Higheredjobs.com
  • LinkedIn
  • Glassdoor
  • Chronicle Vitae
  • Academic Keys
  • PA CareerLink/JobGateway
  • Professional Affiliation/Trade Website
  • Diversity Association/Publication Website
  • Advertisement in Academic or Professional Publication
  • Referred by a current employee
  • Referred by a friend, family member, or former employee
  • Heard about it at a conference or career fair
  • Browsing the Villanova website
  • Cabrini University employee
  • Other
• If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

  (Open Ended Question)

• An individual associated with a prospective student-athlete is defined as:
  • Yes
  • No
• An individual associated with a prospective student-athlete is defined as:
  • Yes
  • No

Documents needed to complete your application

• Required Documents
• Cover Letter / Letter of Interest
• Resume / Curriculum Vitae
• Optional Documents