Experience Coordinator CoordinatorRemote

Effortless travel solutions ETS; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading travel solutions provider is seeking a Client Experience Coordinator to serve as the primary contact for clients. This remote role emphasizes client communication, support during travel planning, and ensuring satisfaction. Ideal candidates will possess strong communication skills and previous experience in customer service or client support. A reliable internet connection is required, and training will be provided for those without prior travel industry experience.

Prestations

Flexible scheduling

Access to training and industry tools

Travel-related perks and benefits

Supportive and collaborative team culture

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or client support roles.
• Strong attention to detail and organizational skills.

Responsabilités

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address client concerns.
• Ensure all travel-related information shared is accurate and complete.
• Maintain regular follow-up with clients for satisfaction.

Connaissances

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Strong attention to detail

Organizational skills

Description du poste

As a Client Experience Coordinator you will serve as the primary point of contact for clients providing consistent professional support throughout the travel planning and coordination process. This role focuses on communication organization and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current accurate and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology online systems and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection
  Additional Information:

  This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.

  Key Skills: Corporate Risk Management, Electronics, Infection Control, Bakery, ELV, Accident Investigation

  Employment Type: Full Time

  Experience: years

  Vacancy: 1