EUC Support Engineer: Windows/Mac End-User IT & Remote Help

SISL Global; Châtellerault; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading tech support firm is looking for an EUC Support Engineer based in Châtellerault, France. The ideal candidate will provide comprehensive end user support on Windows and Mac OS, troubleshoot hardware and software issues, and coordinate with vendors for efficient resolution. Responsibilities include configuring workstations, managing compliance activities, and supporting remote users. Candidates should be proficient in Microsoft SCCM, ServiceNow, and have a solid understanding of basic networking. This role requires strong problem-solving skills and the ability to manage multiple tasks effectively.

Qualifications

• Proficient in Windows and Mac OS platforms.
• Experience in troubleshooting printers and coordinating with vendors.
• Ability to maintain compliance with various IT requirements.

Responsabilités

• Provide end user support on Windows and Mac OS.
• Install and configure new desktops and laptops for users.
• Troubleshoot and resolve hardware issues with vendors.

Connaissances

End user support on Windows Win7 / Win 10

Troubleshooting hardware issues

Remote desktop tools

Basic Network and Wi-Fi Troubleshooting

Outils

Microsoft SCCM

ServiceNow

Office 365

Description du poste

A leading tech support firm is looking for an EUC Support Engineer based in Châtellerault, France. The ideal candidate will provide comprehensive end user support on Windows and Mac OS, troubleshoot hardware and software issues, and coordinate with vendors for efficient resolution. Responsibilities include configuring workstations, managing compliance activities, and supporting remote users. Candidates should be proficient in Microsoft SCCM, ServiceNow, and have a solid understanding of basic networking. This role requires strong problem-solving skills and the ability to manage multiple tasks effectively.