Enterprise Customer Success Manager

CyberArk; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading cybersecurity firm is seeking an Enterprise Customer Success Manager in Paris. The role involves building relationships with customers, ensuring effective product implementation, and driving customer success through KPIs. Candidates should have 3+ years in customer success roles, experience with large enterprises, and strong communication skills. Fluency in English and Native German or French is essential. The company promotes diversity and equal opportunities in the workplace.

Qualifications

• 3 years in a Customer Success or similar role.
• Experience with large enterprise customers at the CXO level.
• Strong communication and interpersonal skills.
• Knowledge of enterprise directory services and security operations.
• Fluency in English and Native German or French.

Responsabilités

• Establish trusted advisor relationships with customers.
• Conduct Quarterly business reviews to ensure successful outcomes.
• Monitor customer support tickets to ensure SLAs are met.
• Work with teams on contract renewals and upsells.
• Define success plans for at-risk customers.

Connaissances

Customer Service

Cloud technologies

Account Management

Client Relationships

Scripting/DevOps

Outils

Salesforce

CRM Systems

Description du poste

As an Enterprise Customer Success Manager at CyberArk you will use your skillset to build key relationships with your customer base to ensure the CyberArk product implementation is completed successfully. It will be your responsibility to work proactively with customers to use outcome-based reporting and KPIs to show a return on investment. With this in place you will help to grow and build CyberArks footprint within your region. A key part of the role is to partner with sales SEs and Professional Services to ensure customer needs are met. You will be a trusted advisor on security and best practices. Prior experience with CyberArk Software solutions or relevant experience with enterprise applications security management is an advantage.

Responsibilities

• Establish a trusted adviser relationship with your customers and drive key relationships
• Understand CyberArk products their features functions and understand how they can be used to address customers security concerns
• Work closely with the customer to create define and review success criteria
• Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
• Monitor customer support tickets to ensure SLAs are met
• Track product adoption to ensure high retention rates
• Define success plan for at-risk customers and execute in collaboration with functional team
• Work closely with sales team on contract renewal upsell and cross-sell opportunities
• Ability to manage complex customer relationships that may extend across multiple products and regions

Qualifications

• 3 years in a Customer Success Sales Engineer Account Management or similar role
• Excellent communication and interpersonal skills; ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk.
• Experience working with large enterprise customers (Executive level CXO)
• Experience building and maintaining relationships with a goal to mitigate customer churn and drive successful and renewals
• Knowledge of enterprise Directory services (Active Directory LDAP Azure etc.) including support and security operations
• Strong experience with Windows / Active Directory administration knowledge of UNIX / Linux databases.
• Scripting development DevOps highly desirable.
• Cloud technologies such as AWS Azure GCP a plus
• Installing and support enterprise software on Windows and UNIX platforms
• An understanding of security concepts and the development of security roles within organizations
• Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications security management systems management identity management and / or policy management solutions preferred especially in the IAM and SIEM space
• Fluency in English and Native German or French are essential.

Additional Information

We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.

CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.

Remote Work: No

Employment Type: Full-time

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Experience: years

Vacancy: 1