Enterprise Customer Success Manager

Go1; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading learning solutions provider in Paris is searching for an experienced Enterprise Customer Success Manager. You will manage a portfolio of enterprise accounts, ensuring they derive maximum value from the Go1 platform. Candidates should have 5–7 years of experience in Customer Success within SaaS or EdTech, demonstrable enterprise expertise, and fluency in English and French. This role offers a competitive incentive plan and a flexible work approach.

Prestations

Competitive incentive plan

Employee Stock Option Plan

Flexible approach to work

Monthly work from home reimbursement

Work from home office set up budget

Unlimited access to the Go1 Learning Hub

Professional development fund

Volunteer leave

PTO + Wellbeing days

Flexible public holidays

Family planning & parental leave

Wellness initiatives and Employee Assistance Program

Qualifications

• 5–7 years in Customer Success, ideally within SaaS or EdTech.
• Proven success managing complex, enterprise-level clients.
• Comfortable with ambiguity and proactive in driving outcomes.

Responsabilités

• Build relationships with high-value enterprise customers.
• Lead Quarterly Business Reviews and executive-level discussions.
• Collaborate with Product, Design, and Engineering to improve client insights.
• Monitor account health and mitigate churn risks.

Connaissances

Customer Success

Account Management

Analytical mindset

Relationship building

Fluent in English and French

Description du poste

At Go1, we’re on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world’s largest aggregator of learning content, we’ve grown by solving hard problems, embracing ambiguity, and never standing still. If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you’re looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don’t have all the answers — and that’s the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission: to enable individuals, organizations, and society to progress. There’s still so much to build — and even more to discover. Go there with us.

As an Enterprise Customer Success Manager at Go1, you’ll be at the heart of our partnerships with some of Go1’s most established and strategic clients in France. Overseeing a $2M+ portfolio, you’ll maintain and grow relationships with enterprise accounts, ensuring they achieve maximum value from our platform while driving retention and expansion. We’re looking for a senior CSM, with the confidence and experience to navigate complex, multi‑threaded relationships across global organisations.

Why You’ll Love This Role:

• Build and cultivate strong relationships with high-value enterprise customers, earning trust and becoming a strategic partner.
• Lead Quarterly Business Reviews (QBRs) and executive‑level discussions, uncovering opportunities for growth and expansion.
• Orchestrate seamless implementations of Go1 solutions, working closely with Onboarding, Content, and Customer Experience teams.
• Collaborate with Product, Design, and Engineering to feed back client insights that shape our roadmap.
• Partner cross‑functionally with Sales, Marketing, Support, and Operations to ensure an exceptional customer journey.
• Monitor account health, identify risks early, and implement strategies to mitigate churn.
• Develop and execute long‑term account plans, ensuring sustainable growth and accurate forecasting.
• Mentor colleagues and contribute to the wider CSM strategy by sharing best practices and new ideas.

Why You’re a Great Fit:

• Experience: 5–7 years in Customer Success, Account Management, or a related field, ideally within SaaS or EdTech.
• Enterprise expertise: Proven success managing complex, enterprise‑level clients with multi‑stakeholder relationships.
• Languages: Fluent in English and French.
• Relationship builder: Ability to engage confidently with senior decision‑makers, from managers to C‑suite executives.
• Analytical mindset: Skilled at using data to drive insights, account planning, and growth strategies.
• Resilience and creativity: Comfortable with ambiguity, resourceful in problem‑solving, and proactive in driving outcomes.

While technical skills are important, it is just as important for us to find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.

Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at a time.

#LI-HYBRID #LI-KQ1

Perks & Benefits

• Competitive incentive plan in addition to salary
• Employee Stock Option Plan
• Flexible approach to work
• Monthly work from home or transport reimbursement
• One time work from home office set up budget
• Unlimited access to the Go1 Learning Hub
• Professional development fund
• Volunteer leave to give back to the community
• PTO + Wellbeing days
• Flexible public holidays - take the days off that are important to you, swap out the ones that are not
• Family planning & parental leave, plus support for parents returning to work
• Wellness initiatives and an Employee Assistance Program

We are committed to facilitating a barrier‑free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.