Digital Workplace Performance Manager (fm)

Airbus; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading aerospace company is seeking a Digital Workplace Performance Manager to join their IT department in Marignane, France. This is a permanent role focusing on enhancing user satisfaction for Digital Workplace products, overseeing global performance, and managing strategic KPIs. Candidates should have experience in large enterprises, knowledge of data analysis, and familiarity with ITIL principles. The position encourages flexible working arrangements and requires negotiation-level English.

Prestations

Attractive salary agreements

Success and profit sharing schemes

Complementary health insurance

Access to 10,000 e-learning courses

Flexible working arrangements

Qualifications

• Experience in a large enterprise environment.
• Knowledge of data analysis.
• Partner and subcontractor management.
• Good knowledge of incident and change management based on ITIL principles.

Responsabilités

• Support the Head of Digital Workplace in strategic topics.
• Manage user satisfaction for Digital Workplace products.
• Monitor strategic KPIs for Digital Workplace.
• Propose continuous improvement based on data analysis.

Connaissances

Data analysis

Incident management

Change management (ITIL)

Leadership skills

ServiceNow knowledge

Active listening

Teamwork

Problem-solving

Arabic speaking

Description du poste

Airbus Helicopters is looking for a Digital Workplace Performance Manager (f/m) to join our IT department based in Marignane, France.

Digital Workplace makes a significant positive impact on the way Airbus employees work, collaborate, and share information. By deploying and supporting new tools and technologies, we enable better cross‑country collaboration and secure digital transformation.

Your working environment

Marignane is a major economic hub with Marseille‑Provence Airport. It is a dynamic city in the southeast of France with easy access to Aix‑en‑Provence, Marseille, and the Côte Bleue beaches.

How we care for you

• Financial rewards: attractive salary agreements, success and profit sharing schemes, employee saving plan, and voluntary stock purchase plan.
• Work/life balance: extra days off for special occasions, holiday transfer option, staff council offering social, cultural, and sport activities.
• Wellbeing/health: complementary health insurance (disability, invalidity, death). On‑site health services, concierge services, gym, car‑pooling app.
• Individual development: upskilling opportunities and development prospects with access to 10,000 e‑learning courses, expert certification programs, and national and international mobility.

At Airbus we foster flexible working arrangements to stimulate innovation.

Accountabilities

Support the Head of Digital Workplace in all strategic topics. Manage user satisfaction of Digital Workplace products, and oversee global performance including operational, financial, and contractual aspects.

Responsibilities

• Manage user satisfaction for all Digital Workplace products.
• Animate discussions and define improvement initiatives with end‑user panels.
• Monitor strategic KPIs for Digital Workplace.
• Coordinate with Airbus Commercial Defence & Space to harmonise strategy and vision.
• Manage major contracts with the Airbus Group procurement team and ensure supplier delivery quality.
• Control the Digital Workplace operative plan and project budgets.
• Propose continuous improvement based on data and event analysis.
• Support product managers in performance monitoring.

Your expertise

• Experience in a large enterprise environment.
• Knowledge of data analysis.
• Partner and subcontractor management.
• Knowledge of ServiceNow is an advantage.
• Leadership and pedagogical skills welcomed.
• Good knowledge of incident and change management based on ITIL principles.
• Problem‑statement analysis and solution design thinking skills.
• Active listening with team and suppliers.
• Open‑mindedness, self‑awareness, transparency, and feedback appreciation.
• Teamwork respecting Airbus values and empowerment.
• Mindset to deliver quality while striving for simplicity.

Language

• English negotiation level required.

This position requires a security clearance or eligibility for clearance by recognized authorities.

Key Skills

• Arabic speaking
• Access control system
• B2C
• Account management
• Legal operations
• Broadcast

Required Experience: Manager.

Employment Type: Permanent.

Job Family: Digital.

Class Emploi (France): G14.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is committed to achieving workforce diversity and an inclusive working environment. We will never ask for a monetary exchange as part of the recruitment process.

Apply online now.