Digital Health Solutions Manager - Customer Success Leader FRANCE

BD (Tissuemed Ltd); Toulon; Sur place; EUR 90 000 - 100 000; Plein temps

Résumé du poste

Une entreprise internationale de santé recherche un professionnel avec 5 à 10 ans d'expérience technique en IT hospitalier pour un rôle clé. Vous jouerez un rôle déterminant dans l'intégration et l'adoption des solutions BD en France tout en gérant votre équipe. Des compétences en gestion de projet, une mentalité centrée sur le client et des connaissances en changement organisationnel sont essentielles. Compensation entre 90k et 100k selon le profil.

Prestations

Environnement innovant

Grandes opportunités de développement personnel

Qualifications

• 5 à 10 ans d'expérience technique dans un environnement IT hospitalier.
• Au moins 5 ans d'expérience en gestion d'équipe.
• Compétences en gestion des projets.

Responsabilités

• Gérer l'intégration des solutions BD MMS pour les clients.
• Analyser les tendances IT du marché français.
• Former les équipes MMS sur l'architecture et les solutions.

Connaissances

Expérience HL7

Connaissance des réseaux

Gestion de serveur

Management de projet

Proficient en anglais

Compétences en gestion du changement

Description du poste

Job Description Summary

Join a global leader in healthcare and take on a pivotal role in accelerating the digital transformation of care facilities across the country. In this national field position—open to candidates based in any major city with convenient airport access or strong public transport links—you will directly shape clinical efficiency, operational performance, and the adoption of cutting‑edge technologies. We are looking for a seasoned professional with 5 to 10 years of technical experience in a hospital IT environment with at least 5 years of people‑management experience, and a proven ability to lead projects in fast‑changing environments. You thrive at the intersection of strategic vision and hands‑on execution, demonstrate natural leadership, and bring a strong customer‑centric mindset. Your ability to navigate complex, multicultural organizations, collaborate across diverse functions, anticipate challenges, and drive your team toward agility and proactivity will be key to your success! Professional proficiency in English and excellent communication skills in both English and French are essential in this transformative role.

Your Mission

You play a key role in the design, integration, and adoption of BD MMS solutions. At the crossroads of IT, change management, and team leadership, you support our clients in transforming their clinical and operational processes.

Your Responsibilities

• IT & Solution Management – You are the technological reference for the French market
• Analyze and share IT trends in the French market to guide strategy
• Collaborate with marketing to define an IT vision that supports growth
• Gather customer needs and influence EMEA and Global roadmaps
• Support sales teams in business development and value demonstration
• Ensure validation of prerequisites and oversee the entire pre‑sales solutioning process
• Train MMS teams on integration, architecture, and solution topics
• Develop partnerships and lead integration testing with third‑party solutions
• Management & Development of the Customer Success Team – You help talents grow
• Define and monitor individual development plans
• Foster a culture of feedback and servant leadership
• Develop skills in project management (IT, Lean, cross‑training, etc.)
• Promote cross‑functional collaboration with Sales, Marketing, GCS, and other teams
• Change Management – You support a strategic Pyxis account
• Lead change management for a key client
• Ensure adoption, optimization, and long‑term sustainability of the Pyxis solution
• Act as a strategic partner to the client throughout their transformation

What We Offer In This Role

• A strategic role with direct impact on the quality of care
• Strong international exposure (collaboration with EMEA and Global teams)
• A stimulating, innovative environment focused on talent development
• The opportunity to shape the future of BD MMS solutions in France

Your Profile

• 5–10 years of technical experience in a hospital IT environment, with strong expertise in HL7, XML, PN13, JSON, as well as solid knowledge of networking, IT integration, and server management
• At least 5 years of people‑management experience, demonstrating your ability to lead, mentor, and develop teams
• Customer‑centric mindset, with a strong commitment to delivering high levels of customer satisfaction
• Proven project‑management skills, enabling you to structure daily activities, anticipate challenges, remove obstacles, and guide your team toward greater agility and proactivity
• Ability to navigate complex organizations, collaborating effectively across multiple functions to identify and mobilize the right expertise for each situation
• Professional proficiency in English (minimum requirement)
• Strong experience in change management, ideally within fast‑evolving industries, giving you the ability to drive and support organizational transformation
• Excellent verbal and written communication skills in both English and French

Compensation Range

90k - 100k fixe selon profil

Equal Opportunity Employer Statement

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.