Digital Client Advisor

Christian Dior Couture; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion brand in Paris is seeking a Client Experience Specialist to ensure a positive client experience by adhering to brand values. The role requires a Bac+2 education and previous experience in luxury settings. Fluency in French plus English or other languages such as German or Arabic is mandatory. The successful candidate will be responsible for managing client communications, developing a digital client book, and achieving KPIs related to sales and client relationships.

Qualifications

• Previous experience in luxury client service, boutiques, hotels, or concierge.
• Proficiency in Microsoft Office is required; Salesforce knowledge is a plus.
• Strong sales negotiation skills and a passion for Christian Dior and its collections.

Responsabilités

• Provide a positive, courteous client experience aligned with brand values.
• Develop and manage a digital client book to enhance top client recruitment.
• Ensure effective client communication and resolution of issues adherence to Dior policies.

Connaissances

Client experience

Sales negotiation

Multi-tasking

Team player

Fashion trend knowledge

Formation

Bac+2

Outils

Microsoft Office

Salesforce

Description du poste

Missions

Tasks And Responsibilities

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Develop digital client book with the ability to recruit and develop top clients.
• Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling, and product knowledge when communicating with clients.
• Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones.
• Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience…)
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Profile

• Education and experience:
• Bac+2 required from a higher education.
• Previous experience in luxury (client service, boutiques, hotels, or concierge).
• Languages:
• On top of English, French, German, Arabic, or Italian is mandatory.
• Hard Skills:
• Proficient in Microsoft Office.
• Salesforce knowledge a plus.
• Soft skills & motivation:
• A passion for Christian Dior and our collections.
• Strong sales negotiation skills.
• Able to multi-task and prioritize competing tasks.
• Able to work a varied schedule.
• Clear demonstration of a client-first mind‑set.
• Highly motivated, energetic, and inspirational team player.
• Strong knowledge in fashion trends.