Developer Experience Engineer

Kubelt; Paris; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading tech company in Nouvelle-Aquitaine seeks a Support Engineer to be the first point of contact for customer inquiries and issues related to their innovative privacy technology. The role involves improving documentation, enhancing user experiences, and actively collaborating with product teams to troubleshoot and resolve technical problems.

Qualifications

• Strong communication skills to handle customer inquiries.
• Ability to learn and understand complex product features.
• Basic coding knowledge to assist in testing fixes.

Responsabilités

• Be the first point of contact for users and customers.
• Handle questions and issues about product installation and usage.
• Improve documentation by adding frequently asked questions.
• Enhance user and developer experiences through feedback.
• Report issues to product teams and track fixes with customers.

Description du poste

Job Description

The main product at Zama is currently fhevm, which allows everyone to add privacy in their blockchain-based applications, without having to know anything about cryptography. Zama’s fhevm comes with tools using frameworks already known to blockchain developers, such as the use of Solidity library, Hardhat or Foundry plugins. Fhevm uses Fully Homomorphic Encryption (FHE) and also comes with a Key Management System (KMS), which is based on Multi Party Computation (MPC).

Our product and SaaS teams are seeking a Support Engineer, to guide our customers. You’ll be the first point of contact for users when they have technical questions or issues, directly handling their questions. When an actual problem is found in our product, you’ll escalate and report to teams, such that a fix can be applied, and have the opportunity to participate in coding and testing the fix when possible!

Your team (and thus you) will be responsible for:

• being the first point of contact of users and customers

• handling their questions and issues, regarding the installation, use of the product, or in general, misunderstandings

• improving our documentation with most frequent asked questions

• Improving our user experience and developer experience, thanks to the feedback you receive first hand

• reporting real issues to product / SaaS teams, for them to apply fixes, and tracking those fixes alongside our customers