Customer Support Representative (Spanish + English)

Essence Coaching Group; Lyon; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading coaching and support company is seeking a Customer Support Representative fluent in Spanish and English. You will be responsible for addressing customer inquiries, troubleshooting issues, and providing assistance with spare parts purchases. The role offers a gross salary of 1700 EUR per month, structured onboarding, and the potential for hybrid work after 6 months based on performance.

Prestations

Salary: 1700 EUR Gross per month

Access structured onboarding and ongoing skill development

Relocation assistance available

Potential for hybrid work model

Qualifications

• At least 1-2 years of work experience in BPO or experience with US customers.

Responsabilités

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Ensure every customer feels supported and valued.

Connaissances

Spanish – C1

English – C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Description du poste

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

What You’ll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• Spanish – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Why You’ll Love It

• Salary: 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.