Customer Support Representative

Permobil; Rungis; Sur place; EUR 30 000 - 40 000; Temps partiel

Résumé du poste

A global assistive solutions company in Rungis is seeking a Customer Support Representative for a temporary position. You will manage customer inquiries, process orders, and ensure outstanding service. The ideal candidate has a year of experience in a similar role and is fluent in English and French. This position is set for approximately 9 months in a collaborative environment that values making a difference every day.

Prestations

Collaborative work environment

Impactful work

Qualifications

• 1 year of experience in a similar position, preferably in Medtech industry.
• Fluency in English and French, additional languages are a plus.
• Ability to manage multiple systems effectively.

Responsabilités

• Manage customer inquiries, including claims and returns.
• Process and oversee orders from receipt to delivery.
• Handle customer complaints and provide timely information.

Connaissances

Communication

Customer focus

IT skills

Empathy

Formation

Education in Business Administration or Engineering

Outils

D365

Description du poste

CUSTOMER SUPPORT REPRESENTATIVE (temporary role)

Would you like to work in an international environment where you’ll make a difference every day? We are looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

For our Customer Support Team, we are looking for a Customer Support Representative in our office in Paris (Rungis).

This is a temporary position with an expected duration of approximately 9 months.

Your Responsibilities :

• Manage customer enquiries, including claims, returns, warranty cases, and order tracking.
• Process and oversee orders from receipt to delivery.
• Issue quotes, invoices, and collect payments.
• Handle customer complaints and provide timely, accurate information.
• Perform administrative tasks in line with EMEA Customer Support guidelines.
• Support sales activities, process improvements, and system implementations.

Qualifications & Skills :

• Education in Business Administration, Engineering, or other relevant educational backgrounds.
• 1 year of experience in a similar position; Medtech industry experience is a merit.
• Excellent communication, customer focus, and ability to manage information across multiple systems.
• Passion for customers and delivering outstanding customer service.
• Ability to show empathy and use positive language.
• Ability to structure and prioritize work in a complex and international environment with various stakeholders.
• Good IT skills; experience with D365 would be an advantage.
• Fluency in English and French; additional languages besides the local language would be an advantage.

Who Are You :

You take responsibility and focus on achieving results, always looking for opportunities to help customers and make things happen. You are flexible and can manage changing customer needs and workload while keeping quality and deadlines in mind.

Why is Permobil the next step for you?

• You’ll make a difference. Every day.

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.

• You’ll make your mark as part of our future.

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

• You’ll feel welcome from day one.

We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone at Permobil cares as much as you do about making a positive difference.