Customer Support Representative

Essence Coaching Group; Lille; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A dynamic international company based in Lille is seeking a Customer Support Representative fluent in Spanish and English. In this role, you will handle customer inquiries through various channels, troubleshoot technical issues, and assist with spare parts purchases. Providing excellent customer support is crucial to achieving satisfaction. The position offers a gross monthly salary of €1700, potential for hybrid working, and relocation assistance. Candidates with 1-2 years in customer service are preferred.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work

Qualifications

• Advanced proficiency in Spanish and English is mandatory.
• Demonstrated customer-first mindset and communication skills.
• Proven problem-solving capabilities with attention to detail.
• 1-2 years experience in customer service or BPO preferred.

Responsabilités

• Manage customer inquiries via various channels.
• Troubleshoot and resolve technical issues.
• Assist customers in purchasing spare parts.
• Provide accurate information and maintain customer satisfaction.

Connaissances

Spanish C1

English C1

Customer Service

Problem-solving

Attention to detail

Description du poste

Customer Support Representative - Spanish & English

Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish / English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the world’s leading heavy equipment brands.

Responsibilities

• Handle inbound and outbound requests via phone, e‑mail, chat and web form from end consumers and CATs retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

Qualifications

• Spanish C1, English C1 (both languages at an advanced level are required).
• Customer‑first mindset and excellent communication skills.
• Strong problem‑solving ability and attention to detail.
• At least 1–2 years of work experience in BPO or experience with US customers.

Why You’ll Love It

Salary: 1700 EUR Gross per month.

Access structured onboarding and ongoing skill development.

Potential for a Hybrid work model after 6 months based on performance.

Relocation assistance is available.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type

Full Time

Experience

years

Vacancy

1