Customer Support Representative

Zoho Corporation Europe; Lille; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading SaaS provider in Lille seeks a Customer Support Representative to deliver exceptional technical support to French-speaking customers. The role requires 1-3 years of experience in SaaS environments and fluency in French and English. Responsibilities include becoming a subject matter expert on the software suite, providing troubleshooting guidance, and maintaining accurate records of customer interactions. The position offers a permanent contract, vacation days, health insurance, and the opportunity to collaborate with a global team.

Prestations

Supplementary Health Insurances

Company lunch provided

Office mobile reimbursement

Company-paid travel insurance

Qualifications

• 1-3 years of experience in technical support or SaaS support.
• Strong technical understanding of SaaS environments.
• Natural ability to solve problems and analyze complex issues.

Responsabilités

• Becoming a subject matter expert on Zoho's suite of business applications.
• Serving as a trusted technical advisor for French-speaking customers.
• Assisting customers in configuring integrations and automations.
• Documenting best practices and refining internal processes.
• Maintaining accurate case records to enhance customer experience.

Connaissances

Technical support experience

Fluent in French

Strong command of English

Problem-solving skills

Adaptable mindset

Outils

SaaS integrations

REST APIs

Description du poste

Job Description

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Representative to join our team and provide exceptional support to our customers in the European market.

Are you a proactive and technically minded professional who enjoys solving complex challenges for customers?

As a Customer Support Representative, you will play a key role in helping businesses develop and optimize solutions using our suite of software products. You will assist customers in configuring integrations, building automations, and resolving technical issues efficiently, ensuring they get the most value from our platform.

As part of our team, you will be on the front lines, helping our European customers succeed.

Day-to-day responsibilities

Your day-to-day will involve :

Becoming a subject matter expert on Zoho's suite of business applications, mastering their features, configurations, and integration capabilities.

Serving as a trusted technical advisor for our French-speaking customers via phone, chat, and email, providing in-depth troubleshooting and solution guidance.

Collaborating with cross-functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.

Assisting customers in configuring integrations and automations to optimize their workflows and validate proof-of-concept solutions.

Contributing to a culture of continuous improvement by documenting best practices, refining internal processes, and sharing knowledge across teams.

Maintaining accurate case records and insights to help enhance both customer experience and product quality.

Requirements

1-3 years of experience in technical support, SaaS support, or system administration roles.

Fluent proficiency in French and a strong command of English, both written and verbal. This is mandatory for supporting our key market.

Strong technical understanding and familiarity with SaaS environments; experience configuring integrations, automations, or API-based workflows is an advantage.

A natural ability to solve problems and analyse complex issues.

An adaptable mindset and a willingness to learn new product features quickly.

Comfortable working in a collaborative, in-office environment.

Bonus Skills

• Basic programming or scripting knowledge.
• Experience working with REST APIs.
• Familiarity with database concepts.
• Experience configuring or troubleshooting SaaS integrations.

Benefits

Permanent contract following successful probation.

Vacation days excluding public holidays and statutory holidays.

Supplementary Health Insurances.

Company lunch provided for when employee is in the office.

Office mobile top-up or subscription reimbursed.

Company-paid travel insurance for business purposes.

Opportunity to work with a global team and contribute to the growth of a leading technology company.

Please note that this role is based in Lille and will require periodic travel. It is important for the applicant to hold a national or EU passport, have a valid work authorization. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together, let's shape the future of business software!

Additional Requirements

SaaS experience, Customer Support, French Speaking, System Administration