Customer Support Consultant (12 month FTC)

Kyriba; Aubigny-sur-Nère; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading SaaS provider in France is seeking a Customer Support Consultant to enhance client satisfaction through expert assistance in treasury-related issues. The role requires strong communication skills and a proactive problem-solving approach, ideally in a SaaS environment. Applicants should have a business or finance degree and be fluent in English with advanced French skills.

Qualifications

• 2+ years in customer support, ideally in a SaaS environment.
• Comfortable with cloud/SaaS support practices and tools.
• Proactive hands-on problem solver thriving in fast-paced environments.

Responsabilités

• Be the go-to expert for client support via phone, email, and portal.
• Own issues from first contact to resolution.
• Track case quality and speed to improve client satisfaction.

Connaissances

Customer support experience

Treasury knowledge

Cloud/SaaS support practices

Communication skills

Problem-solving abilities

Fluent in English

Advanced French

Formation

Bachelor’s or Master’s in Business, Finance, Accounting

Description du poste

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real‑time data and AI‑empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually, giving customers complete visibility and actionability so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy.

Why this role matters

At Kyriba we power the world’s leading treasury and finance teams. As a Customer Support Consultant (12‑month fixed‑term contract) you will be the trusted partner helping clients get the most from our SaaS platform by delivering fast, thoughtful support and shaping a smooth end‑to‑end journey. You’ll combine treasury know‑how with outstanding communication to drive satisfaction, adoption and long‑term success.

What you’ll do

• Be the go‑to expert for client support across phone, email and portal, meeting SLAs with confidence and care.
• Support key modules in the Kyriba platform – cash management, bank reporting, cash positioning, forecasting, payments, in‑house banking, financial transactions and GL processing.
• Own issues from first contact to resolution: diagnose, troubleshoot and guide clients clearly and proactively.
• Track case quality and speed, always aiming to improve time‑to‑resolution and client satisfaction.
• Partner with product and engineering on escalations, bringing the right people together to solve the right problems.
• Capture and share knowledge, document solutions and contribute to a living knowledge base.
• Use data to spot patterns, identify friction points and recommend improvements to customer journeys.
• Analyze feedback to influence roadmap conversations and service enhancements.
• Build trusted relationships through tailored communication and follow‑through.
• Join a Sunday shift roughly once every two months.

What you bring

• Bachelor’s or Master’s in Business, Finance, Accounting or equivalent experience.
• 24 years in customer support, ideally in a SaaS environment.
• Treasury experience or knowledge is a plus.
• Comfortable with cloud / SaaS support practices and tools.
• Excellent communication skills: crisp writing, clear explanations, strong stakeholder management.
• A proactive hands‑on problem solver who thrives in a fast‑paced, growing environment.
• Fluency in English and advanced French.

Kyriba’s Core Values

Think Big & Constantly Innovate

We have the confidence to think big, embrace change, challenge the status quo and continuously evolve – staying on top of new technologies and industry progress.

Put Our Customers’ Needs First

We are passionate about delivering the highest value and supporting our customers with end‑to‑end care throughout their entire journey.

Act with Integrity

Integrity is at the heart of everything we do. We take personal responsibility for our actions, decisions and honor each other’s contributions. With honesty, respect, trust and transparency we empower each other through an inclusive environment where everyone can bring their best selves.

Work as One Team

We are driven by our common goals and share in each other’s success and failures, learning and working together as a team.

Strive for Excellence

We bravely take on new challenges with a focus on continuous improvement while delivering ultimate professionalism, quality customer care and cutting‑edge innovation.