Customer Success Specialist, Life Science

JoVE; Lille; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading science video solutions provider in Lille is seeking a Customer Success Specialist to support professors in enhancing STEM education. Your role involves proactive outreach, building relationships with key decision-makers, and delivering insightful product presentations. The ideal candidate has a Masters or PhD in a STEM discipline and strong communication skills. This position offers a competitive compensation package and an opportunity to impact STEM teaching worldwide.

Prestations

Competitive compensation package

Impact on STEM teaching

Opportunities for career advancement

Qualifications

• A Masters or PhD Degree in STEM discipline.
• Strong English communication and presentation skills, with ability to influence.
• Experience in academic outreach or other customer-facing roles.

Responsabilités

• Conduct proactive outreach to Professors at subscribing universities.
• Drive JoVE adoption to deepen engagement with professors.
• Build and maintain relationships with Department Heads and Professors.
• Deliver product presentations and webinars to increase JoVE usage.
• Provide ongoing support to maximize JoVE usage.

Connaissances

Strong English communication and presentation skills

Analytical mindset

Customer-facing roles experience

Ability to manage multiple projects

Formation

Masters or PhD Degree in STEM discipline

Description du poste

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders such as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will play a key role in advancing STEM education by supporting Professors deliver impactful student learning experience. Your goal is to help educators integrate JoVE into their teaching, strengthen engagement, and ensure the retention of subscriptions through measurable outcomes.

Responsibilities:

• Conduct proactive outreach to Professors at subscribing universities, demonstrating JoVE's impact on teaching and student learning outcomes.
• Drive JoVE adoption in classrooms and courses to deepen engagement with professors and ensure subscription continuity.
• Build and maintain relationships with key decision-makers, including Department Heads, Professors, PIs and Librarians, through daily outreach via phone calls, emails, 1:1 meetings, and tailored institutional projects.
• Deliver impactful product presentations and webinars at conferences, university/research center seminars, and workshops to increase usage of JoVE.
• Provide ongoing support and guidance to Professors to maximize the usage of JoVE in their teaching activities.

Please share your resume in English

Requirements:

• A Masters or PhD Degree in STEM discipline.
• Strong English communication and presentation skills, with ability to influence and inspire.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• Analytical mindset and comfort working with adoption metrics and usage data.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Independent, results driven with an ability to thrive in a fast paced environment.

Why Join JoVE?

• You can expect compensation package competitively placed within the local market
• Your work will directly impact STEM teaching and learning.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.