Customer Success Associate

Unifiedpost Group; Nanterre; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading financial technology company in France is seeking a Customer Success Associate to represent their platform and assist customers. The role involves motivating accountants and resellers, providing administrative support, and advising SMEs on the value of their platform. Candidates should possess a bachelor’s degree, strong communication skills, and fluency in French and English. The company offers a competitive salary and flexible work arrangements.

Prestations

Competitive gross salary

Flexible hours

Two days of remote work

Qualifications

• Strong commercial instinct preferred.
• Fascination with IT/cloud solutions is a plus.
• Capable of taking ownership and exhibiting strong presentation skills.

Responsabilités

• Represent the platform supporting financial administration.
• Motivate accountants or resellers for client engagement.
• Provide administrative support including mailings and newsletters.
• Advise SMEs on platform value.

Connaissances

Sales mindset

Excellent communication skills

Proactive and organized

Fluency in French and English

Formation

Bachelor’s degree

Description du poste

About the position

Mission

Are you passionate about customer care and commercial communication? Do you have a sales mindset? Do you enjoy convincing different parties of the advantages of simplifying administrative and financial processes? Are you motivated by growth and proud to be part of a success story? If so, read on.

Banqup develops and markets a solution in France for the satellite association of the Order of Chartered Accountants, ECMA. It is a PDP-approved invoice and payment management platform.

As a Customer Success Associate, you will act as the platform's ambassador and assist customers in registering on our platform.

Responsibilities

• Represent our platform that supports entrepreneurs in managing their (financial) administration.
• Motivate and assist accountants or resellers in defining and executing initiatives to engage their clients and encourage them to adopt and use BilltoBox, in close collaboration with our Sales & Business Development Managers.
• Provide administrative support to accountants and resellers, such as sending mailings, newsletters, and webinar invitations.
• Advise SMEs on the added value our platform brings to their business.

About Banqup

At Banqup Group, our mission is to make business operations easy and smart by helping organizations build strong digital connections with their customers and suppliers. We are a leading financial technology company that simplifies and automates business processes through innovative digital solutions. Our platform enables seamless electronic document processing, invoicing, payments, and administrative workflows, connecting businesses with their stakeholders.

Our cloud-based open network facilitates collaboration, digital interactions, document exchanges, payments, and cash flow optimization. It also allows us and our partners to create additional data-driven services to support organizational growth.

We provide tools for digitizing and automating business processes, including order-to-cash and procure-to-pay workflows, ranging from mobile and web applications to software integrations and APIs.

Our vision is to become the leading digital one-stop shop for administrative, financial, and communication processes between parties. Leveraging cutting-edge technology and a customer-centric approach, Banqup Group empowers businesses to focus on their core activities while we handle their financial and administrative complexities.

We would be happy to see

• You hold a bachelor’s degree and have a strong commercial instinct.
• You are eager to work within a sales team.
• You are fascinated by IT/cloud solutions; affinity with invoicing and accounting is a plus.
• You possess excellent communication skills and fluency in French and English (spoken and written).
• You are proactive, take ownership, and are well organized.
• You are a good listener with strong presentation skills.

This is what you will gain

We offer a competitive gross salary reflecting your skills and experience, along with flexible hours and two days of remote work to promote a healthy work-life balance.

As our services grow, trust from our customers increases. Therefore, all roles within Banqup Group may require background checks, including identity, degree verification, and potentially criminal record and employment history checks, depending on the role.