Customer Insight Strategist

Körber Pharma; Labège; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global pharmaceutical company in France is seeking a Customer Insight Specialist to act as the voice of the customer within the organization. This role focuses on conducting qualitative and quantitative research, analyzing customer data, and generating actionable insights to influence product and marketing strategies. The ideal candidate has a Bachelor's degree in a related field, at least 1 year of B2B customer research experience, and excellent communication skills. An ability to travel internationally up to 50% is required.

Qualifications

• 1+ years of experience in customer research, insights, or UX research in a B2B context.
• Familiarity with JTBD framework and customer-centric methodologies.
• Availability for regular international travel to visit customer sites up to 50%.

Responsabilités

• Conduct qualitative and quantitative research (interviews, surveys, focus groups, usability testing).
• Develop customer personas and journey maps.
• Analyze customer data from multiple sources to track key metrics.

Connaissances

Customer research

Excellent communication

Storytelling skills

Analytical skills

Curiosity

Formation

Bachelor’s degree in Marketing, Psychology, Business

Master’s degree (preferred)

Outils

Qualtrics

SurveyMonkey

Google Analytics

Description du poste

A global pharmaceutical company in France is seeking a Customer Insight Specialist to act as the voice of the customer within the organization. This role focuses on conducting qualitative and quantitative research, analyzing customer data, and generating actionable insights to influence product and marketing strategies. The ideal candidate has a Bachelor's degree in a related field, at least 1 year of B2B customer research experience, and excellent communication skills. An ability to travel internationally up to 50% is required.