Customer Experience Specialist (French & English) W/ Relocation to Portugal

Cross Borders Talents; Marseille; À distance; EUR 13 000 - 16 000; Plein temps

Résumé du poste

A multilingual talent acquisition company is seeking a Customer Experience Specialist fluent in French and English to join their team in Portugal. The role involves serving as the first point of contact for customers, providing outstanding service, and resolving issues across various channels. A competitive salary, meal and transport allowances, and health insurance are included. Apply today for a rewarding career abroad!

Prestations

Competitive Salary

Meal Allowance

Transport Allowance

Health Insurance

Performance Bonuses

Relocation Support

Qualifications

• Experience in customer support (voice, email, or chat) is a big plus.
• Excellent communication and multitasking skills.
• Fluent in French and English.

Responsabilités

• Be the first point of contact for customers.
• Deliver top-notch service and solve problems.
• Engage across multiple channels and adapt tone.

Connaissances

Customer support experience

Tech-savvy

Excellent communication

Multitasking skills

Calm under pressure

Fluent in French

Fluent in English

Description du poste

Overview

Customer Experience Specialist (French & English) with Relocation to Portugal.

Responsibilities

• Be the first point of contact for customers across channels (phone, email, chat, social media).
• Deliver top-notch service, solve problems, and ensure customers feel supported and valued.
• Help customers with orders, questions, and tech issues.
• Engage across multiple communication channels and adapt tone to brand guidelines.
• Resolve escalations with professionalism and empathy.
• Log cases and interactions accurately and with care.

Qualifications

• Experience in customer support (voice, email, or chat) is a big plus.
• Tech-savvy or troubleshooting experience is beneficial.
• Excellent communication and multitasking skills.
• Calm under pressure with a positive attitude.
• Fluent in French and English.

What’s in It for You

• Competitive Salary: 13,000 to 15,500 per year.
• Meal Allowance: Enjoy delicious meals on us.
• Transport Allowance: Get to work with ease.
• Health Insurance: Coverage from Day 1, free after 6 months.
• Performance Bonuses: Earn more based on your success.
• Relocation Support: Assistance to settle in smoothly.

Why Join Us?

We’re not just offering a job—we’re offering an adventure. Live and work in one of Europe’s most beautiful countries, develop your career with international brands, and be part of a team that truly values people.

Apply today and take the leap toward a rewarding global career in Portugal!