Crypto Chat Support Specialist (Remote & Multilingual)

SupportYourApp; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global support services leader is seeking a Chat Support Consultant based in Nantes to deliver exceptional customer support in crypto trading via live chat and email. The successful candidate should be a native French speaker with excellent English communication skills and have at least 6-12 months of live chat support experience. This role offers a flexible schedule and a fully remote work environment, fostering personal and professional development in a multicultural team.

Prestations

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Rewards for referring friends

Balance between workload and personal time

Responsive leadership

Qualifications

• At least 6-12 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge.

Responsabilités

• Deliver outstanding customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Understand customers’ needs and deliver constructive feedback.

Connaissances

Native French speaker

Excellent English communication skills (C1 level)

Live chat support experience

Strong analytical skills

Problem-solving skills

Positive attitude

Outils

CRM experience in Salesforce

Description du poste

A global support services leader is seeking a Chat Support Consultant based in Nantes to deliver exceptional customer support in crypto trading via live chat and email. The successful candidate should be a native French speaker with excellent English communication skills and have at least 6-12 months of live chat support experience. This role offers a flexible schedule and a fully remote work environment, fostering personal and professional development in a multicultural team.