Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi&Meredith; Nantes; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An international online platform is hiring a Content Moderator / Customer Service Specialist fluent in French and English to join their team in Portugal. The role involves moderating user-generated content and responding to customer inquiries in a multicultural environment. The ideal candidate will have native-level French and a strong command of English, with previous experience in customer service being a plus.

Prestations

Welcome bonus of 3000 EUR

Full paid training and onboarding

Relocation support

Qualifications

• Native or C2-level French, with strong English communication.
• EU citizenship or valid EU passport is required.
• Experience in customer service or moderation is a plus.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Escalate sensitive or complex issues through the right channels.
• Maintain a secure and respectful user environment.

Connaissances

Fluent in French (C2/native)

Strong English communication (B2+)

Organized

Emotional resilience

Detail-oriented

Description du poste

We're Hiring: Content Moderator / Customer Service Specialist (French & English) -Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
Languages: French (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts, including weekends
Relocation package provided

What You'll Be Doing:

• Moderate user content in accordance with platform standards
• Respond to customer inquiries via email, chat, or ticketing systems
• Escalate sensitive or complex issues through the right channels
• Maintain a secure and respectful user environment
• Accurately document all cases and moderation actions

Ideal Profile:

• Native or C2-level French, with strong English communication
• EU citizenship or valid EU passport (required)
• Organized, emotionally resilient, and detail-oriented
• Experience in customer service, moderation, or digital platforms is a plus
• Ethical, professional, and a team player

What We Offer:

• Welcome bonus of 3000 EUR
• Relocation support (travel + accommodation assistance)
• Full paid training and onboarding
• Diverse, inclusive team in vibrant Lisbon or Porto
• Modern office with supportive leadership and development opportunities
• Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact online while enjoying life in sunny Portugal.

Apply now and take the next step in your international career!

Contact: [e-mail]