Client Service Representative – German Speaker

CSC; Valbonne; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading digital brand services provider based in Sophia Antipolis is seeking a Client Service Representative who is fluent in German and English. The role involves managing client inquiries, troubleshooting issues, and maintaining client relationships. Ideal candidates have strong communication skills and some customer service experience. This hybrid position offers competitive benefits and a supportive team environment.

Prestations

Comprehensive onboarding

Ongoing training

Competitive benefits including success-sharing bonuses

Qualifications

• Fluent in German and English is required.
• Previous customer service experience preferred.
• Proficient in MS Office tools.

Responsabilités

• Handle client inquiries via email, chat, and phone.
• Manage domain names and digital assets for clients.
• Troubleshoot technical and billing issues.

Connaissances

Fluent in German

Fluent in English

Customer service skills

Problem-solving skills

Communication skills

Experience with MS Office

Description du poste

Client Service Representative – German Speaker

Customer Success

Job Description

Job Title: Client Service Representative – German Speaker

Location: Sophia Antipolis, France (Hybrid – 3 days in-office)

Schedule: Monday to Friday

Level: Entry-level

Industry: Fintech | Legal Tech | Financial Services | Cybersecurity | Software

About CSC:

CSC is a global leader in business, legal, tax, and digital brand services, serving clients in over 140 jurisdictions. We are the business behind business.

Role Overview:

Join CSC’s Digital Brand Services (DBS) team to support enterprise B2B clients in managing domain portfolios and digital assets. You'll act as the primary point of contact, delivering outstanding service through troubleshooting, issue resolution, and relationship management—in both German and English.

Key Responsibilities:

• Handle client inquiries via email, chat, and phone
• Manage domain names and digital assets for global clients
• Troubleshoot technical and billing issues
• Build and maintain client relationships
• Escalate complex issues to internal teams
• Stay updated on CSC services and industry developments
• Support team collaboration on brand launches and projects
• Meet or exceed performance and service metrics

Requirements:

• Fluent in German and English (additional languages a plus)
• Customer service or client-facing experience preferred
• Strong communication and problem-solving skills
• Proficiency in MS Office (Excel, Word, Outlook)
• Ability to learn new technologies and work independently
• Detail-oriented, organized, and adaptable in a fast-paced environment

What You’ll Get:

• Comprehensive onboarding and ongoing training
• Dedicated mentor and team support
• Competitive benefits including success-sharing bonuses

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