Chef Réceptionniste polyvalente H/F

Dormio Group France; Vallorcine; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An international hospitality company is seeking a Receptionist for their resorts in France. The candidate will be responsible for welcoming guests, handling reservations, and ensuring guest satisfaction. A BTS in Hospitality or equivalent and at least three years of experience in a 3* or 4* hotel is required. Fluency in French and English is essential. This role offers a dynamic environment with opportunities for growth.

Prestations

Health insurance

Training opportunities

Qualifications

• Minimum three years of experience in reception at a 3* or 4* hotel or residence.
• Ability to manage cash floats at the end of shifts.
• Versatility to adapt as needed.

Responsabilités

• Welcoming and assisting guests in their preferred language.
• Handling reservations via phone and email.
• Ensuring guest satisfaction and managing complaints.

Connaissances

Fluent in French

Fluent in English

Excellent presentation skills

Organizational skills

Interpersonal skills

Good computer skills

Autonomy

Formation

BTS in Hospitality, Marketing, or Hotel Management

Description du poste

Dormio is a successful developer of recreational real estate and has established many holiday resorts in the Netherlands and Europe. Since 2011, Dormio has also operated and managed holiday resorts. The Dormio Group develops luxury resorts, holiday parks, and hotels in prime tourist locations, managing sales, rentals, and operations of holiday homes at these destinations. Currently, we operate 42 resorts, holiday parks, and hotels across the Netherlands, Germany, Austria, France, and Spain. As a growing organization, we are actively developing new hotels and resorts both domestically and internationally.

Position: Receptionist at Dormio Resorts in France

We are hiring for our resorts in France, including Dormio Resort Berck sur Mer, Dormio Resort Les Grand Massif Flaine, and Dormio Resort Les Portes du Mont Blanc Vallorcine.

Benefits

• Mutuelle
• Check-in and check-out procedures
• Welcoming and assisting individual guests and groups in their preferred language
• Providing information about the residence and surrounding area
• Building customer loyalty
• Handling reservations via phone and email (flats, restaurant)
• Selling additional products or services (bakery, restaurant)
• Using 'Wish' software for communication with housekeeping and technical teams
• Ensuring guest satisfaction and managing complaints with the site manager, utilizing Amplix reports for performance improvement
• Creating and modifying bookings in the Bookzo system
• Coordinating with travel agencies, suppliers, and external service providers
• Communicating with the central reservations office for group or long-term bookings
• Maintaining communication with head office and on-site teams (housekeeping, technical, restaurant)
• Handling cash floats at the end of shifts
• Administrative tasks: invoicing, sending quotes, purchases, and certificates
• Scheduling team shifts and liaising with department managers

Qualifications

• Possession of a BTS in Hospitality, Marketing, or Hotel Management, or reception training
• Minimum three years of experience in reception at a 3* or 4* hotel or residence
• Excellent presentation skills
• Organizational and interpersonal skills
• Availability, responsiveness, autonomy, and thoroughness
• Fluent in French and English
• Good computer skills
• Versatility to adapt as needed