CDD - Customer Service Student Life Supervisor - Maternity Leave cover - F/H/NB

Istituto Marangoni; France; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

An international fashion school in France is looking for a Student Experience Coordinator to enhance the student journey through effective customer care and administrative support. The ideal candidate will be bilingual in French and English, with 2-3 years of relevant experience. This role involves supporting students, managing services, and improving communication for a better educational environment.

Qualifications

• 2-3 years of experience in a student-facing or customer service role.
• Excellent listening skills and empathy required.
• Ability to manage multiple tasks effectively.

Responsabilités

• Support and implement non-academic services for students.
• Ensure customer care and address student needs.
• Guide students through key administrative procedures.

Connaissances

Bilingual (French and English)

Customer service skills

Problem-solving

Organizational skills

Description du poste

Overview

Contributes to increasing the quality of the experience within the educational pathway at Istituto Marangoni through the definition, implementation and management of a strategy of "taking care" of student needs, wishes, and how to improve their experience. Ensures in a precise and timely manner a response - in terms of customer care - to the non-academic needs of Istituto Marangoni students. It ensures a range of large and diverse services aimed at providing a response to the needs of the student experience. Through its activities it contributes to improving the results in terms of "returning" students of the School.

Responsibilities

1. Students Life Service – Supports the School Director in defining non-academic services to be provided for students and starts students (week zero, welcome activities, student engagement activities, etc.). Independently implements and manages the services identified together with the School Director, coordinating with other managers.
2. Customer Care – Ensures continuous and direct customer care service to the students of the Paris, Fashion School. Pays special attention to the individual needs of students and their solutions, supports them with concrete actions of taking charge and listening, coordinating with other departments for any special needs. Acts as the first point of contact for students in case of need. Implements support activities for international students. Identifies targeted actions aimed at increasing the percentage of returning students.
3. Administrative Support – Provides guidance and assistance to students in completing key administrative procedures (e.g., visa, social security, housing applications, etc.). Ensures they are well informed and supported throughout these processes, coordinating with the relevant departments and external institutions when needed. Aims to simplify and streamline students' integration into life in France, particularly for international students.
4. Internal Communication – Develops and manages internal non-instructional communication for the benefit of students, aiming to encourage a timely and accurate information process that meets the needs of the School.
5. External Partner Relations – Manages and implements relationships with external partners aimed at improving the quality of the educational experience within the Paris, Fashion School (e.g., housing service, pick-up service). Coordinates the relationship with partners aimed at student protection.

Profile

• Bilingual: excellent level of both French and English (spoken and written)
• 2 to 3 years of experience in a student-facing or customer service role, ideally in an international or academic environment
• Patient, empathetic, and a good listener
• Strong problem-solving skills and a proactive attitude
• Well-organized and able to manage multiple tasks simultaneously
• Service-oriented, with a genuine desire to support and guide students in their daily needs