BTM Head of Customer Success France and Benelux, BTM (LeanIX, Signavio) FM

SAP; Paris; Hybride; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A global technology company is looking for a BTM Head of Customer Success in Paris. In this role, you will lead a team focused on customer success and solutions adoption across France and Benelux. Key qualifications include bilingual proficiency in French and English and experience in cloud ERP projects. The position offers a dynamic hybrid working environment and opportunities for career growth.

Prestations

Constant learning and skill growth

Great benefits

Collaborative team environment

Qualifications

• Experience in cloud ERP and transformation projects.
• Ability to resolve complex customer issues.
• Strong communication and coaching skills.

Responsabilités

• Lead a team of Customer Success Managers.
• Drive solution consumption and retention targets.
• Build executive-level relationships with customers.

Connaissances

Bilingual proficiency in French and English

Customer Value First mindset

Excellent analytical skills

Strong understanding of end-to-end processes

Proven success in leading high-performing teams

Description du poste

Overview

We help the world run better

At SAP we keep it simple: you bring your best to us and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape what’s next. The work is challenging but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing and truly belong. What’s in it for you: Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Position: BTM Head of Customer Success France and Benelux

Organisation: SAP Business Transformation Management (LeanIX and Signavio)

What you’ll build

In this role you’ll lead a team of Customer Success Managers across France and Benelux driving a customer-first mindset and a client engagement model that empowers customers to succeed—not just stay. Your leadership will ensure strong adoption and consumption of BTM solutions while meeting retention and renewal targets.

Responsibilities

• Executing strategy in the market units including team coordination, customer escalations and QBRs
• Driving solution consumption, renewals and expansion KPIs
• Forecasting renewal and churn rates across strategic and digital segments
• Developing your team’s expertise and supporting career progression
• Creating engaging customer communities in your region
• Facilitating collaboration across sales, post-sales, marketing, services, product and partner teams
• Building executive-level relationships with selected customers
• Supporting the deployment of value identification and realization methodologies
• Leading organizational change following the LeanIX acquisition, helping your team expand networks and build stakeholder bridges
• Your work will directly impact customer satisfaction, retention and long-term value realization across SAP’s transformation portfolio.

Qualifications

• Bilingual proficiency in French and English
• Experience in cloud ERP and transformation projects (managing, delivering or selling)
• Strong understanding of end-to-end processes and enterprise architecture
• Proven success in leading high-performing teams and developing talent
• Customer Value First mindset, thought leadership and executive presence
• Ability to resolve complex customer issues and apply risk-mitigation strategies
• Excellent analytical, coaching and communication skills

Where you belong

You’ll be part of one of the fastest-growing business segments in SAP with access to exciting career growth opportunities. The team thrives on collaboration, innovation and a shared commitment to customer success. You’ll work in a dynamic hybrid environment with exposure to strategic leadership and cross-functional projects.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics, intelligent technologies and experience management. As a cloud company with hundreds of millions of users and more than a hundred thousand employees worldwide, we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion

SAP’s culture of inclusion focuses on health and well-being and flexible working models to help ensure that everyone, regardless of background, feels included and can run at their best. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and need accommodation or special assistance to navigate our website or complete your application, please send an e-mail with your request to Recruiting Operations Team.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth et al), sexual orientation, gender identity or expression, protected veteran status or disability in compliance with applicable federal, state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437711

Work Area: Consulting and Professional Services

Expected Travel: 0 - 10%

Career Status: Management

Employment Type: Regular Full Time

Additional Locations: #LI-Hybrid