ADAS Customer Support Technician

Mobile Auto Solutions; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A vehicle solutions company in Occitanie is seeking an ADAS Customer Support Technician. This role requires engaging with customers via phone and online to manage remote vehicle calibrations. Candidates should have technical experience, excellent customer service skills, and a high school diploma. The position offers competitive hourly pay between $24.50 and $30.00, along with comprehensive benefits including paid time off and medical insurance.

Prestations

Annual Paid Time Off (PTO) plans

Paid Parental Leave

Paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Continuing Education Opportunities

Annual Voluntary Uniform Stipend

Qualifications

• 1 to 3 years working in a technical field or technical call center environment.
• Strong problem-solving skills.

Responsabilités

• Perform remote vehicle scanning, programming, and calibrations.
• Collaborate with ADAS Customer Support Techs and Team Leads.
• Access OEM software tools and service information.
• Document work performed and generate related invoices.

Connaissances

Strong PC skills including proficiency in Microsoft or Google environments

Superior customer service skills

Ability to read and learn OEM service information and procedures

Strong problem-solving capabilities

Effective communication skills

Ability to multi-task

Automotive experience or education

Formation

High School diploma or GED

Description du poste

Company: Mobile Auto Solutions

ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position — it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction.

This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer’s vehicle calibrated and back on the road safely.

Key Job Responsibilities

• Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice.
• Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
• Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.
• Other duties as assigned.

Education And/or Experience Required

• High School diploma or GED required
• 1 to 3 years working in a technical field or technical call center environment required

Required Skills/Abilities

• Strong PC skills including proficiency in Microsoft or Google environments
• Superior customer service skills required
• Ability to read and learn OEM service information and procedures
• Strong problem-solving capabilities required
• Ability to communicate effectively both verbally and in writing with customers required
• Ability to multi-task required
• Automotive experience or Automotive education experience preferred

Other Requirements

• Must be able to hear on a telephone and at times with others speaking

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Mobile Auto Solutions is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Pay range: $24.50 - $30.00 hourly