Account Manager H / F

Avizio; Boulogne-Billancourt; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A growing B2B fintech company in Boulogne-Billancourt seeks an Account Manager to manage and enhance client relationships. You will ensure customer satisfaction while identifying growth opportunities. The ideal candidate has over 3 years of experience in account management, a strong understanding of financial concepts, and fluency in English. This role involves international travel to meet clients and attend events, requiring a proactive individual ready to engage in a dynamic environment.

Qualifications

• 3+ years of experience in account management, customer success, or support in fintech or financial services.
• Strong understanding of financial concepts and trading.
• Proven ability to build trust with executives at customer organizations.

Responsabilités

• Build and maintain strong relationships with clients.
• Ensure customer satisfaction by monitoring performance and deliverability.
• Respond to client requests and leverage internal resources.
• Identify opportunities for growth by scaling volumes or promoting additional products.

Connaissances

Account management

Customer success

Financial concepts

Building relationships

Fluent English

Description du poste

About Compagny

This growing B2B fintech is revolutionizing cross-border payouts through a blockchain-based infrastructure. Using stablecoins, the platform facilitates fast, cost-efficient fund transfers, challenging the conventional remittance model.

Their primary clients are Money Transfer Operators (MTOs) and Payment Networks that deliver cross-border money transfer services to their customers.

Role Overview

As an Account Manager and one of the first hires on the Customer team, you will play a critical role in managing relationships with their clients, ensuring mutually beneficial growth through a typical land-and-expand model. You will have full ownership of the client relationship. Their clients have a global presence, meaning you will operate in an international environment.

Responsibilities

• Build and maintain strong relationships with their clients.
• Land: Ensure customer satisfaction by monitoring performance and deliverability, while anticipating customer needs and potential roadblocks.
• 1st line of support: Respond to client requests and leverage internal resources whenever needed.
• Expand: Proactively identify opportunities for growth by scaling their volumes or promoting additional products and services.
• Co-develop and enhance a customer management methodology, along with internal reporting tools, in collaboration with the Head of Sales and relevant internal teams.

Requirements

• 3+ years of experience in account management, customer success, or support, preferably in a fintech or financial services environment. Nice to have
• Strong understanding of financial concepts, trading, or money movement.
• Proven ability to build trust and long-term relationships with executives and operators at customer and partner organizations.
• Fluent in English.
• Ability to travel internationally to meet with customers and attend events/conferences (primarily UK / Europe, with occasional travel to the US and the Middle East).

Nice to have

• Native-level English proficiency.
• Awareness of crypto and blockchain infrastructure.
• Background in regulated environments (fintech, banking, payments, healthcare, telecom, or other industries with strict compliance requirements).