Account Manager (AM) – France

Meitu Inc.; Montpellier; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading technology company in Montpellier is seeking an experienced Account Manager to handle end-to-end order fulfillment for clients. This role demands strong cross-functional collaboration, client relationship management, and a proven track record in B2B account management. The ideal candidate should have a Bachelor's degree and fluent English and French skills, with a focus on driving client profitability and long-term relationships.

Qualifications

• 3+ years of experience in B2B account management, preferably in SaaS, hardware, or beauty industry.
• Exceptional communication and stakeholder management abilities.
• Strong analytical and data-driven decision-making skills.

Responsabilités

• Oversee the end-to-end order fulfillment process for clients.
• Collaborate with BD and Sales teams for client journey optimization.
• Manage client relationships through regular check-ins and feedback.
• Achieve monthly order profitability targets and control risks.

Connaissances

Fluency in English

Fluency in French

Communication skills

Stakeholder management

Data-driven decision making

Analytical skills

Resilience

Detail-oriented

Formation

Bachelor's degree in Business, Marketing, Computer Science or related fields

Description du poste

As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination. Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth.

Key Responsibilities

1. Order Management

• Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries.
• Monitor payment status and initiate fulfillment upon confirmation of receipt.
• Resolve order-related exceptions (e.g., delayed payments, logistics issues) to ensure client satisfaction.

2. Cross-functional Collaboration

• Partner with BD and Sales teams to streamline the client journey from contract signing to delivery.
• Align with internal stakeholders to meet client-specific delivery requirements.

3. Client Relationship Management

• Conduct regular check-ins to assess product performance, identify upsell / cross-sell opportunities, and gather feedback.
• Advocate for client-driven improvements in products and processes.

4. Performance & Risk Control

• Achieve monthly / quarterly order profitability targets and mitigate payment risks.
• Analyze client order data to develop strategies for increasing account value.

Qualifications

• Language : Fluent in English and French (written / spoken). Chinese proficiency is a plus. Additional languages (German / Italian) are advantageous.
• Education : Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields.
• Experience : 3+ years in B2B account management, preferably in SaaS, hardware, or the beauty industry (skincare brands, medical aesthetics, salons / spas).
• Skills :
• Exceptional communication and stakeholder management.
• Data-driven decision-making and analytical agility.
• Results-oriented with resilience in fast-paced environments.
• Detail-focused with risk management acumen.

Preferred Qualifications

• Industry expertise in beauty client operations or established sector networks.
• Experience delivering combined hardware / software solutions.