TUI Service Support Rep | Dutch Speaking | Local Residents

TUI Cruises GmbH; Cambrils; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international travel company is looking for a Service Support Representative to join their team in Spain. You will create exceptional experiences for guests by identifying their needs and providing personalized recommendations. The role requires adaptability in fast-paced situations and effective communication in English and Dutch. The job provides a competitive salary, flexibility, and various employee benefits, encouraging diversity and personal growth within a vibrant team environment.

Servicios

Competitive salary

Health insurance options

Work-life balance

Training and development opportunities

Holiday benefits

Discounts at TUI Club

Formación

• Committed to delivering exceptional guest experiences and satisfaction.
• Swift learner with the ability to master necessary technology and tools.
• Ability to work efficiently in fast-paced environments.

Responsabilidades

• Create memorable experiences for guests through exceptional service.
• Engage with guests to understand their needs and preferences.
• Adapt to changing scenarios while providing necessary support.

Conocimientos

Multitasking

Customer service

Communication

Problem-solving

Technology proficiency

Descripción del empleo

Calling all tourism pros based in Spain!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Service Support Reps. If you have the right to work in Spain, live in Costa Doradaand speak English + Dutch (and ideally French), then keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 1879€ gross/month.
• A company iPad & uniform are of course standard.
• Work week of 39 hours with minimum 1.5 days off.
• 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
• Discounts and multiple offers with TUI Club De Benefits.
• Option to obtain a discounted private health insurance.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB

• Create special moments for our guests. Make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations. Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience.
• Stay flexible: Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. Ensure guests receive appropriate care and help, including face-to-face interactions when needed.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world. Respect and embrace our diverse TUI culture
• Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.

ABOUT YOU

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace feedback and excel in managing online guest queries with efficiency and professionalism.
• Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly. .
• Proactively identify and resolve issues creatively before they escalat... (continues as original)
• Communicate clearly and effectively, both face-to-face and online. Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience.
• Hold a driving license + own car and fully conversational in English and Dutch.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.