Travel Customer Service

Viajemos solas pero en Grupo; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A travel agency based in Barcelona is seeking a Travel Customer Service professional to deliver outstanding support for clients before, during, and after their trips. This fully remote position allows for flexible hours and focuses on assisting clients with booking updates, itinerary changes, and ensuring a smooth travel experience. Ideal candidates will have a customer-first attitude, experience in tourism or hospitality, and a passion for travel. Training and support will be provided, along with opportunities for career growth and access to industry discounts.

Servicios

Fully remote position

Flexible hours

Training and support

Career growth opportunities

Access to travel benefits

Formación

• Strong communicator with a customer-first mindset.
• Experienced in customer service, preferably in travel, tourism, or hospitality.
• Well-organized and comfortable handling multiple requests.

Responsabilidades

• Communicate with clients to answer questions and provide assistance.
• Manage booking updates and special travel needs.
• Proactively check in with clients to confirm details.

Conocimientos

Strong communication

Customer service experience

Organizational skills

Tech-savvy

Passion for travel

Descripción del empleo

Overview

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture